Financial Services Representative

One Nevada Credit Union has an excellent career opportunity for a Financial Services Representative at our Damonte Ranch Parkway Branch in Reno, Nevada. The Financial Services Representative II performs all loan interviewing and processing, new accounts, paying/receiving member transactions, greets and directs members, and cross‑sells Credit Union products and services.

• Receives, reviews, and completes documentation for all new products and services as well as existing accounts.
• Conducts all paying/receiving transactions, data entry, and records all pertinent information accurately and thoroughly.
• Follows internal control procedures for production of debit/ATM cards.
• Promotes and achieves quality sales to attain Credit Union goals and objectives.
• Receives and responds to member inquiries, research requests, and member issues in a timely manner.
• Follows internal control procedures to accurately process fraud claims and provides members direction for processing fraud claims.
• Completes transaction data entry, changes and documentation in an accurate and timely manner.
• Interviews members to determine their financial services needs.
• Protects the Credit Union from potential loss via interview process and document review.
• Authorizes fee refunds within approved limits.
• Controls, maintains, and secures all cash and consignments as assigned within established limits.
• Balances daily transactions in an accurate and precise manner.
• Completes data entry, performs transactions, opens and closes IRA accounts and certificates.
• Assists with opening and closing procedures at assigned branch.
• Trains new Financial Services Representatives in all financial services transactions and procedures.
• Approves and establishes Credit Union membership for qualified applicants.
• Provides problem resolution and troubleshooting for members with minor technical issues on mobile applications and online.
• Reviews VISA debit and network applications to provide members with problem resolution.
• Makes outgoing calls to members regarding marketing campaigns.
• Participates in business development efforts for select groups as well as community relation events when required.
• Promotes all ancillary products such as investments and mortgages to members through the use of quality referrals.
• Answers general questions concerning online systems, personal computers, and phone applications as needed.
• Practices and maintains high awareness of member confidentiality and all security, safety and internal control procedures.
• Completes annual training requirements and stays current with all assigned online classes.
• Completes debit card, withdrawal limit increases and wire transfers within established limits.

• Receives, reviews, enters, generates, and processes loan applications for consumer loans.
• Communicates loan decisions to members in a timely manner.
• Approves share and certificate loans within established limits.
• Completes loan documentation, including inspection of collateral.
• Reviews documents with applicant and disburses loan.
• Provides quality control for loans.
• Sells insurance products such as debt cancellation, mechanical breakdown and gap coverage.
• Performs other duties as assigned.

• Thorough knowledge of all products and services offered by the Credit Union.
• Working knowledge of loan and member service policies and procedures.
• Working knowledge of loan interviewing skills and techniques.
• Thorough knowledge of cash handling procedures and techniques.
• Skill in the operation of a calculator, fax machine, and various office equipment.
• Skill in the operations of a personal computer, including Internet/Intranet, operating system, word processing, spreadsheet, presentation, calendar, and scheduling software programs.
• Ability to…