Case Manager - Personal Injury; Reno

About the job Case Manager - Personal Injury (Reno)

Job Title: Case Manager (Pre-Litigation)

Overview:
A well-regarded personal injury firm is seeking a dedicated Case Manager to oversee pre-litigation claims from initial assignment through resolution or litigation handoff. This role is ideal for someone who excels in client communication, understands the flow of personal injury cases, and thrives in a fast-paced legal setting.

Key Responsibilities:

• Serve as the primary point of contact for clients, ensuring timely updates and exceptional service.
• Coordinate client medical treatment and diagnostics as directed by attorneys.
• Maintain accurate and current case notes, including updates every 30 days via the client portal.
• Verify and document applicable auto insurance coverage.
• Order and organize medical records and invoices; log all activity in the case management system (Needles).
• Prepare comprehensive medical summaries.
• Draft demand letters in preparation for settlement negotiations.
• Collaborate closely with attorneys and support staff to ensure smooth case progression.
• Handle administrative and case-related tasks as assigned.

Ideal Candidate Profile:

• High school diploma or equivalent required.
• Minimum of 2 years experience managing personal injury pre-litigation cases.
• Strong written and verbal communication skills.
• Excellent organizational habits and keen attention to detail.
• Customer-first mindset with proven service excellence.
• Ability to prioritize tasks independently and thrive in a collaborative environment.
• Full-time, hourly position.
• Non-exempt classification.
• Occasional light lifting may be required (under 25 lbs).