Senior Services Supervisor

Overview

Job Description:
Senior Services Supervisor

Status:
Exempt |
Reports To: NVCC Manager |
Supervises:
Resource & Service Navigators |
Location:
Access to Healthcare Network - Reno Office

Access to Healthcare Network (AHN) is a mission‑driven nonprofit dedicated to improving access to quality healthcare and supportive services. We foster a collaborative, respectful, and dynamic work environment where team members feel valued and supported. Joining AHN means contributing to meaningful work that positively impacts seniors, individuals with disabilities, and underserved community members.

• Staff Supervision
  • Supervise Resource & Service Navigators and provide coaching, training, and performance feedback.
  • Conduct evaluations, manage schedules, approve time off, and ensure appropriate coverage.
  • Identify departmental issues and communicate them to leadership.
  • Lead team meetings and support staff development.
• Program Oversight
  • Manage daily operations and ensure timely follow‑up on all inquiries and service requests.
  • Ensure program compliance with policies, procedures, and regulatory requirements.
  • Support implementation of new processes, systems, and quality improvements.
  • Oversee data collection, program reporting, and documentation accuracy.
• Partnerships & Communication
  • Maintain effective relationships with community partners.
  • Represent the department at internal and external meetings.
• Service Delivery
  • Maintain a small caseload and provide direct client services when needed.
  • Ensure services are culturally competent and person‑centered.

• High School Diploma required;
  Bachelor's degree in social work, public health, psychology, or a related field preferred.

• Minimum 1 year of supervisory experience or related social services/nonprofit background.
• Experience working with seniors, people with disabilities, and/or diverse populations preferred.
• Strong leadership, communication, and organizational skills.

• Spanish - English Bilingual preferred.
• Must obtain Medicare Assistance Program Level II Certification within 2 months of hire.
• Valid driver's license and ability to travel locally.
• Ability to lift up to 30 lbs. and work flexible hours.
• Proficiency in Microsoft Office and database systems.
• Must pass a State of Nevada background check and adhere to HIPAA regulations.
• Required to pass a background check through the State of Nevada.

• Medical Insurance & Vision provided at no cost to the Employee
• Health Savings Account HDHP (HSA) includes employer matching $35.00 per month
• Dependent Care Flexible Savings Account (FSA)
• Low-cost health insurance options for your dependents
• Prescription drug insurance
• Dental insurance
• Free Life Insurance and Long-Term Disability
• Voluntary Ancillary Benefits
• 4 Weeks Paid Time off in your first year
• WFH Options
• 14 Holidays
• Bereavement Leave
• 4 weeks Paid parental leave

Tuition Assistance and more!

Required to pass a background check through the State of Nevada