Director of Outpatient

Manages the Outpatient services and provides oversight of program development, staff training, and daily program operations. Responsible for the growth and development of Outpatient services.

• Coordinates and oversees all outpatient services
• Responsible for the development, implementation and monitoring of annual program goals, objectives and budget.
• Responsible for day to day program operations and scheduling.
• Leads or co-leads psychotherapy groups.
• Reviews patient’s goals and progress to ensure program success.
• Works with patients and staff to keep patient attendance at a maximum.
• Helps market outpatient services to ensure the growth and sustainability of the programs.
• Consults with Social Services and UR to promote Outpatient program to all discharged acute patients.
• Responsible for scheduling and staffing to ensure that the department has the needed coverage and is within budgeted FTEs.
• Monitors staff performance and provides regular feedback on quality and quantity of work and on conduct.
• Ensures that staff has adequate training in program processes and procedures.
• Performs chart audits and ensures compliance with all regulatory agencies.
• Establishes and maintains effective working relationships with physicians, nursing staff and health professional affiliates in the community.
• Maintains knowledge of the developmental tasks and sociological theories of pertinent age groups.
• Stays abreast of organization's programs and services.
• Participates in activities which enhance professional growth and development
• Upholds the Organization's ethics and customer service standards.
• This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of Reno Behavioral Healthcare Hospital.

• Master’s Degree in relevant field required
• Current State of Nevada Clinical licensure required
• Minimum five (5) years’ experience in an Inpatient and/or Outpatient setting with two (2) of the years in Management
• All direct patient care staff will be trained in BLS (CPR), which must be renewed every 2 years.
• All staff, both clinical and non-clinical, will be trained in CPI as part of their orientation. All direct patient care staff will be retrained every year

• Maintains confidentiality of patients at all times
• Knowledgeable of patient rights and laws pertaining to mental health
• Assessment and intervention skills
• Persuasive manner and skills in overcoming denial and resistance to treatment
• Ability to concentrate on task in high traffic areas
• Ability to deal with crisis and potentially combative patients while maintaining personal and emotional equilibrium.
• Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds
• Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint)
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines
• Strong written and verbal communication skills
• Strong interpersonal skills. Ability to work with people with a variety of background and educational levels.
• Ability to work independently and as part of a team
• Good judgment, problem solving and decision-making skills
• Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others
• Ability to work in a fast-paced, expanding organization

• Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
• Give and follow verbal and written instructions with attention to detail and accuracy.
• Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
• Minimum standard of visual acuity with or without correction.
• Coordinate multiple tasks simultaneously.
• Reach forward, up, down, and to the side.
• Ability to stoop, lift, finger (pick, pinch or type and grasp)
• Drive, sit…