Targeted Case Manager

Department:
Clinical Department Location(s):
Carson City, Dayton, Elko, Reno Supervisor: TCM Supervisor / Program Coordinator (?) / Clinical Supervisor Job Summary

Targeted Case Managers (TCM) are professionals who work in the healthcare and social services sector. TCMs provide personalized and comprehensive support to individuals or groups with complex needs, such as individuals with mental health conditions, developmental disabilities, substance use disorders, or chronic medical conditions. The primary focus of Targeted Case Managers is to help consumers access necessary resources, coordinate services, and achieve their goals through a person-centered and holistic approach.

Services are provided in an integrated behavioral health setting, recovery-orientated approach to care.

• Completes case management assessments on all consumers entering caseload.
• Work closely with consumers to identify their goals and preferences for support and services conjunction with the treatment plan.
• Collaborate with consumers and their families to establish a person-centered approach to care planning.
• Provide individualized and group life skills through interventions to consumers in obtaining their health objectives to restore the individual to their highest level of functioning.

• Coordinate and facilitate access to medical, behavioral health, social, and community-based services based on consumers' individualized care plans.
• Advocate for consumers' rights and ensure they receive appropriate and timely services from various providers and agencies.
• Assist consumers in navigating complex systems and overcoming barriers to access resources and services.
• Maintain close communication with the counseling staff, nurse, for input regarding medication compliance, side effects of medication, and medication changes and alert these members of the staff of any of those changes in the consumer adjustments.
• Completed documentation accurately in a timely manner (within 24 hours of time of service.)
• Other duties as assigned.

• Regularly monitor consumers' progress and reassess needs to adjust care plans, as necessary.
• Evaluate the effectiveness of services and interventions, making modifications when needed.
• Keep accurate and up-to-date case records and documentation. within 24 hours of time of service.

• Provide crisis intervention and support to consumers during challenging situations.
• Collaborate with emergency services and crisis teams when necessary to ensure the safety and well-being of consumers.
• Available for after hour emergencies rotating schedule.
• Other duties as assigned.

• Work collaboratively with a integrated disciplinary team, including healthcare providers, social workers, therapists, and other professionals, to ensure integrated care for consumers.
• Establish and maintain positive relationships with community resources, agencies, and service providers to enhance support options for consumers.
• Attend interdisciplinary team meetings as needed to effectively mentor individuals care.

• Educate consumers about available resources, self-advocacy, and skills for managing their health and well-being.
• Empower and support consumers learning how to make informed decisions and actively participate in their care planning.

• Develops appropriate treatment/services plans with consumers as the means for implementing appropriate services and developing effective alliances with consumers.
• Performs other duties as assigned by the supervisor which are consistent with the position and in compliance with agency policies and procedures.
• Follows the Code of Ethics as stated in NAC
  641.
• Complies with confidentiality requirements as set forth in CFR
  42 Part II and HIPPA regulations.

• Demonstrate ability to interview and assess case management using appropriate assessment tools, and observe, record and report on an individual’s functioning.
• Preferred experience in case management or providing support to individuals with complex…