Patient Representative - Bilingual

Overview

Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible, high-quality care tailored to each patient’s unique needs. Our providers are leaders in personal injury and workers’ compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential.

Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes.

Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

PLEASE NOTE: For this role, candidates are bilingual in Spanish and English.

• Provide administrative support to departmental physicians, supervisors, managers, and administrators, including receiving and disseminating telephone and fax messages in a timely and appropriate manner using clinic and patient identifiers.
• Provide consistent support/coverage as needed per departmental policy.
• Direct patients, families, and visitors to appropriate medical treatment areas in a sensitive and caring manner.
• Assist with distributing reports, records, and messages while maintaining patient and clinic confidentiality.
• Assist with maintaining internal/external supply inventory.
• Maintain on-site presence during business hours.
• Comply with departmental billing functions and post patient charges and payments.
• Assist Manager by coordinating, reviewing, and preparing clinic charts for patient appointments per departmental policy.
• Maintain the office in a neat and orderly fashion and assist in maintaining a safe environment.
• Assist Manager and District Manager in completing requests for medical records and related requests.
• Maintain charts in proper order, inserting forms and reports in the appropriate location, and ensure all forms and dictations are completed.
• Copy materials, pick up mail when requested, initiate, prepare, and update forms, reports, and records on a routine basis.
• Respond to corporate/physician/patient/family/attorney inquiries and ambiguous situations, both inter- and intra-departmentally.
• Utilize QIP principles/techniques for organizational change and systems modification.
• Operate and maintain pertinent office machines/equipment, including fax, computers, and copiers.
• Assist with the collection, sorting, and distribution of departmental mail, correspondence, faxes, and phone messages in a timely manner.
• Perform other duties and assignments as directed and/or necessary.
• Interview patients, collect information, and enter data into the computer.
• Ensure patients’ paperwork and system data match; verify insurance and documents in the computer using account notes.
• Explain Excelsia Injury Care paperwork to patients and ensure they understand; witness patient signatures.
• Scanning and uploading paperwork to the EHR, if applicable.

• High school diploma or GED equivalent.
• 6 months+ of medical experience in an administrative physician office setting.
• Previous computer skills to include data entry, Word, Outlook, etc.

• Ability to handle multiple tasks and responsibilities.
• Basic telephone and computer skills.
• Tact and skill in patient management.
• Excellent communication and organizational skills.
• Basic understanding of medical office procedures.
• Ability to effectively interact with doctors, patients,…