Patient Access Representative - Night Shift

Patient Access Representative
- Night Shift

Full Time
- Eligible for Benefits

Clerical & Administrative Support

Night

Posted 01/28/2026

6:45pm-7:15am

Biweekly

Hours:

80

This position is responsible to perform all registration, scheduling, order entry and reception functions and may float to various admitting sites within the health system.

This position expedites and provides healthcare access through the accurate gathering of demographic, sponsorship or guardian data, insurance, clinical, financial, and statistical information from a variety of sources, i.e. patients, patients' families, physicians, physician office staff, county and/or governmental agencies, CMS, FMS, etc.

This position ensures reimbursement for services rendered through verification of insurance eligibility/benefits, obtaining insurance authorization within required time frame, identification and collection of patient financial obligation and accurate charge order entry. Serves the patient and family in such a manner as to make the admission process as comfortable and pleasant as possible.

The incumbent uses professionalism and diplomacy interacting with patients of all ages, their families, physicians, physician office staff and other health care providers in the accurate collecting of demographic, clinical, and financial information in person or via telephone interviews.

• Obtain and accurately enter demographic, clinical, financial information into the computer system.
• Explain and obtain signatures on admission, clinical and financial forms.
• Collect accident information.
• Identify all insurance payer sources.
• Determine payer order sequence.
• Verify insurance eligibility.
• Obtain insurance notification.
• Process charge order entry.
• Determine estimated cost for services rendered.
• Identify and collect patient financial obligation amounts, i.e. co-payments, co-insurance, deductibles, etc.
• Document all information collected timely and in accordance with department requirements.
• Explore the financial need of the patient and, when appropriate, refer the customer to the appropriate federal, state, or county assistance agencies.
• Assist in scheduling, order entry and reception functions and in completion of departmental tasks.
• Solve problems following established company guidelines. Decisions that must be referred to a supervisor involve matters that can develop negatively towards the company, time off requests, sick time, work schedules, interoffice problems, etc.
• This position does not provide patient care.

• Adopts a philosophy consistent with the Renown Health Values and models them.
• Ability to be diplomatic and effectively communicate during stressful situations.
• Skills to anticipate customer needs, deal with the unexpected, establish priorities, investigate and adjust performance style when necessary. This includes the ability to deal with the sight of various injuries, procedures and the stress associated with such an environment.
• Working knowledge of health care insurance. The ability to accurately document subscriber information, determine payer order sequence and obtain notification as required by payer for services rendered.
• Must ensure all matters related to patient information are kept secured, meeting confidentiality compliance standards set by The Joint Commission and HIPAA.
• Knowledge of governmental programs billing requirements.
• Ability to identify the patient’s financial obligation, i.e. deductible, co-payment, co-insurance, etc. and follow standard operating procedures regarding point of service collections.
• Skills to perform order entry.
• Above average computer application skills.
• Ability to follow verbal and written instructions.
• Scheduling skills adaptable to a fast pace environment with heavy physician/physician office staff interaction.
• Ability to be flexible and adapt to different Admitting department locations. This includes the ability to prioritize and multitask in a fast pace environment.

Must have working-level knowledge of the English language, including reading, writing and speaking English. High School Diploma or GED preferred.

Requires six months of admitting, medical claims processing, professional office experience and/or customer service experience with financial interaction. One year preferred. Experience with Windows Operating systems, SMS InVision, Internet and SMS IMS Document Imaging is also preferred.

None.

Must possess, or be able to obtain within 90 days, the computer skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.