Referral Coordinator

ESSENTIAL FUNCTIONS

• Verifies and updates patient registration information in the practice management system.
• Obtains benefit verification and necessary authorizations (referrals, precertification) before patient arrival for all ambulatory visits, procedures, injections, and radiology services.
• Uses online, web-based verification systems and reviews real-time eligibility responses to ensure accuracy of insurance eligibility.
• Creates appropriate referrals to attach to pending visits.
• Verifies patient demographic information and insurance eligibility including coordination of benefits; updates and confirms as necessary to allow processing of claims to insurance plans.
• Completes chart prepping tasks daily to ensure a smooth check-in process for the patient and clinic.
• Researches all information needed to complete the registration process including obtaining information from providers, ancillary services staff, and patients.
• Fax referral form to providers that do not require any records to be sent; able to process 75–80 referrals daily; for primary specialty office visits, fax referral/authorization forms to PCPs and insurance companies in a timely fashion.
• Reviews and notifies front office staff of outstanding patient balances.
• Maintains satisfactory productivity rates and ensures the timeliness of claims reimbursement while maintaining work queue goals.
• Responds to in‑house provider and support staff questions, requests, and concerns regarding the status of patient referrals, care coordination, or follow‑up status.
• Identifies and communicates trends and/or potential issues to the management team.
• Indexes referrals to patients’ accounts for existing patients.
• Creates new patient accounts for non‑established patients to index referrals.

High school diploma/GED or equivalent working knowledge preferred.

• Minimum two to three years of experience in a healthcare environment in a referral, front desk, or billing role.
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
• Working knowledge of Centricity Practice Management and Centricity EMR a plus.

• Must have healthcare experience with managed care insurances, requesting referrals, authorizations for insurances, and verifying insurance benefits.
• In-depth knowledge of insurance plan requirements for Medicaid and commercial plans.

• Working knowledge of eligibility verification and prior authorizations for payment from various HMOs, PPOs, commercial payers, and other funding sources.
• Knowledge of government provisions and billing guidelines including coordination of benefits.
• Advanced computer knowledge, including Windows based programs.

• Skilled in defusing difficult situations and consistently pleasant and helpful.
• Skilled in using computer programs and applications.
• Skilled in establishing good working relationships with both internal and external customers.

• Ability to multi‑task in a fast‑paced environment.
• Must be detail‑oriented with strong organizational skills.
• Ability to understand patient demographic information and determine insurance eligibility.
• Ability to type a minimum of 45 words per minute.

Normal office environment.

• Requires sitting and standing associated with a normal office environment.
• Some bending and stretching are required.
• Manual dexterity using a calculator and computer keyboard.

HOPCo Mission, Vision, and Values must be acknowledged and adhered to.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.