Medical Assistant - Medical Group Robb

Position Purpose

The Medical Assistant is accountable for assisting the providers in front and back office procedures. The incumbent has the added responsibility of providing a direct liaison between provider and patient, making certain that any patient questions or concerns have been addressed by the appropriate provider. This position may float to various sites within the health system.

Medical Assistants working in a Medical Home medical practice setting will be an integral part of the patient's care team. They will work side‑by‑side with other members of the patient’s care team, including healthcare providers and nurses. In these settings they will be required to do more during the rooming process, from reviewing medications to goal setting to patient education. They will also be expected to assist with tracking and coordinating patient test results, reminding patients of overdue health maintenance topics, and assisting other members of the Medical Home Care Team in delivering optimal patient‑centered care.

The Medical Assistant is responsible for assisting the provider in back office duties, including but not limited to: escorting the patient from the waiting room to the examination room promptly; taking vital signs as per guidelines; maintaining examination room stock; documenting all patient communications; preparing lab specimens for processing; completing necessary referral forms and obtaining authorizations for referrals and keeping records of same;

scheduling patients for tests; placing and receiving phone calls in order of importance and filing into patient charts to become part of the permanent record; and administering treatments and medications per provider order in accordance with established policies.

Challenges to this position are delivery of patient care complicated by new techniques, paperwork, changing department and hospital policies, increased information available on each patient and fluctuations in staffing.

The incumbent must demonstrate the knowledge and skills necessary to provide care based on physical, motor/sensor, psychosocial and safety appropriate to the age of the patient served and meet the standards of quality as measured by the unit/department age‑specific competency standard.

The incumbent uses professionalism and diplomacy when interacting with patients of all ages, their families, physicians, physician office staff and other health care providers in accurately collecting demographic, clinical and financial information in person or via telephone interviews.

This position will keep abreast of all standards to assure compliance with federal, state and local regulatory agencies and ensure compliance with third‑party reimbursement requirements.

For Department 530244, 515284, and 515322 Only

The position requires a fundamental knowledge of technical work with orthopedic bracing and casting related activities. Responsible for application, medication, repair and fitting with a wide variety of casts, splints, and braces to all areas of the body.

• Apply appropriate casts/splints per physician or practitioner direction using appropriate casting/splinting materials with the body in the appropriate position.
• Fit casts, splints and braces to ensure maximum comfort and avoid unnecessary pressures.
• Trim, split, remove casts as required.
• Adjust braces to physician specification.
• Perform documentation and patient education related to cast, splints or braces.
• Provide cast care and brace instructions.
• Fit and instruct on crutches and other mobilization aids.
• Prepare, stock and clean exam rooms per MA requirements.
• Stock exam rooms, inventory specialty items and initiate reorder of supplies as needed.
• Maintain tools and equipment.
• Setup fluoroscopy machine for care…