Front Office Representative

Position Summary

The Front Office Representative performs all front desk activities and ensures completion of necessary paperwork while following all confidentiality and quality management policies.

• Competitive compensation, with annual merit increases
• Company sponsored PPO medical plan and buy-up option, vision, and dental plans
• 403(b) retirement plan with employer match
• Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday
• Company paid life/AD&D and long-term disability policies

• Greet clients and patients
• Schedule patients’ office visits
• Complete patient reminders for appointment times
• Answer phone and take messages
• Address patient questions or concerns
• Ensure patient confidentiality
• Communicate appropriate policy and procedure to patients
• Issue registration forms and check for completion and accuracy
• Obtain current identification such as copies of /driver’s license, insurance card and pertinent sliding fee documentation
• Identify sliding fee for patients
• Verify insurance eligibility
• Follow appropriate patient walk-in process
• Enter registration information into computer for new patients; obtain consent for treatment of minors when appropriate
• File registration documents in medical records according to policy and procedures
• Handle superbill process to include: obtain valid signature on superbill, work with clinic team to ensure all forms placed with superbill, check completeness of superbills, account for all used and voided superbills, post superbill payments
• Discuss account balance with patients; collect for current payments, past due payments or direct patients to the billing office when applicable
• Refer patients to eligibility/financial workers if available and necessary
• Ensure that daily log and cash on hand balances and all cash are accounted for
• Complete deposit slip, reconcile cash collected to cash-on-hand daily
• Provide general filing
• Ensure proper policy and procedure are followed with office duties, such as DNKA, Lab Tracking, Refills, etc.
• Verify and ensure competency when utilizing EMR and EPM system

• High School Diploma or GED Equivalent

• 1 year experience as in a medical/dental front office role
• English/Spanish fluency
• Skill in operations computer databases
• Ability to read, write, and calculate mathematical figures
• Knowledge of general office practices and procedures in a medical/dental clinic
• Knowledge of programs available that support nutritional/health education
• Ability to communicate in a courteous and professional manner via telephone and in person
• Ability to understand and respond appropriately, effectively, and sensitively to underserved populations
• Knowledge of ADA, CPT, and ICD-9-CM coding

Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, gender identity and expression or any other category protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 20 pounds.