Patient Access Representative

Role Overview:
This position handles registration, scheduling, order entry, and reception across various admitting sites, facilitating healthcare access and ensuring accurate data collection from patients, families, and providers.

• Gather and verify demographic, clinical, insurance, and financial information.
• Ensure insurance eligibility, obtain authorizations, and determine patient financial obligations.
• Accurately enter charges and documentation, explain forms, and collect signatures.
• Assist in scheduling and departmental tasks, supporting smooth admission processes.
• Identify patient financial needs, referring to assistance programs when appropriate.
• Maintain confidentiality and comply with HIPAA and accreditation standards.
• Resolve registration issues following established guidelines, escalating problems as needed.

• High School Diploma or GED preferred; minimum six months of related experience.
• Strong communication, diplomacy, and customer service skills.
• Knowledge of healthcare insurance, billing, and governmental programs.
• Proficiency in computer applications, order entry, and multitasking in fast-paced environments.
• Ability to adapt to different sites and handle stressful situations professionally.

This role does not involve direct patient care.