Patient Billing Representative

Reno Orthopedic Center wants you to join the team as a Patient Billing Representative! We are seeking an enthusiastic and dedicated team member to communicate with patients and insurance companies on claim status for billing or payment at our main location - 555 N. Arlington Ave.

Please Note:

This is an onsite position not remote.

The role involves communicating with patients and insurance companies to gather status updates, appeal claims, resolve outstanding patient balances, and obtain information related to billing or payment. The position requires using an electronic medical records system to identify tasks and appeals that need attention. Additionally, you will handle inbound phone calls in the call center, assisting patients and addressing any billing issues assigned to you.

• Communicate with patients and insurance companies to obtain status updates, appeal claims, resolve outstanding patient balances and obtain information regarding billing or payment;
• Use an electronic medical records system to determine the tasks/appeals needing review;
• Answer phone calls that come into the call center to assist patients and resolve billing issues as assigned.

• High School Diploma/GED;

• One year of experience performing customer service duties;
• Communicating effectively and professionally with various levels of employees, outside entities and customers;
• Deescalating tense or sensitive conversations with customers/clients/etc.;
• Reviewing work and checking for errors to ensure accuracy.

• Medical, dental, vision insurance
• Discounted orthopedic care at ROC
• Paid time off and holiday pay
• Extended sick leave
• 401(k) plan contributions with no match required
• EAP, disability and life insurance
• Health and fitness program
• Coffee shop onsite (main location)