Experienced Medical Clinic Supervisor

Job Description

Job Description

Description:

Balance Health is the nation’s premier comprehensive lower-extremity focused Physician Practice. We provide leading podiatrists, orthopedic surgeons, and physical therapists with operational support so they can spend their time focused on growing their business and delivering exceptional patient care. Balance Health is looking for a Clinic Supervisor to join our team at our Santa Monica clinic.

Nevada Foot & Ankle has multiple locations throughout Nevada, providing exceptional care to patients of all ages. The practice has experienced podiatrists who listen and respond to patients, treating each one as a unique individual deserving of first-rate, personalized care. We have an immediate need for an experienced Supervisor who has applied experience in a medical office setting, preferably Medical Assistant experience is a big plus.

If you meet ALL of the qualifications of this position summary we invite you to apply for consideration.

Requirements:

POSITION SUMMARY:

The Clinic Supervisor will partner with physicians and all members of the team performing a full range of office management / administrative duties, including filling in for the front desk and other needed requirements in the absence of team members. Responsible for leading by example to create and maintain a positive patient experience and ensuring smooth workflow within the practice as this role is the frontline representative of the office while also ensuring the back office runs smoothly.

Success requires demonstrated excellence in administrative and operational functions within a medical office. Must possess the ability to maintain a confident, focused, and professional persona while cohesively working with different work styles and personalities while demonstrating consistent sound judgment, making timely decisions in complex situations, and setting priorities among multiple projects is critical. Being meticulous and having consistent, timely follow-through is also essential to the success in this role.

ESSENTIAL FUNCTIONS:

• Successfully manages all aspects of the day-to-day Practice operations under the general supervision and guidance of the Regional Director of Operations.
• Direct management of medical office team ensuring proper staffing, including interviewing, assessing the best fit, hiring then properly managing, guiding, and coaching both qualified clinic and administrative team members.
• Responsible for team member performance evaluations in a timely, professional manner with the intent of helping ensure career growth, development, and retention.
• Liaise closely with clinic doctors to help identify areas of improvement for the office.
• Perform monthly OIG checks for all team members and vendors.
• Works closely with the Chief Compliance Officer and Human Resources to ensure office policies and procedures and any required labor law and other postings are up to date.
• Creates and manages schedules for the doctor and all office personnel to ensure proper coordination of coverage, including when team members or doctors may be absent.
• Develop and implement standardized work to ensure all aspects of the office are appropriately covered.
• Ensure patient services are provided in an effective, efficient, kind, and professional manner when providing clerical or administrative support.
• Train front office personnel on how to properly perform patient registration/check in, verify patient information (demographics, employment, insurance), collect copayments and any missing or required paperwork, etc.
• Engages to help ensure steady workflow patterns throughout the office while striving towards uninterrupted service in the practice.
• Takes the lead to optimize patient satisfaction and experience.
• Strives to maintain good working relationships with peers, physicians, and all team members.
• Assists physicians in renewing medical, DEA, Fluoroscopy, and Radiology licenses.
• Renews business licenses and fictitious name permits in a timely manner to ensure compliance.
• Efficient management of medical and office supplies by routinely and timely evaluating inventory, ordering and uploading receipts into the RAMP reimbursement…