Medical Authorizations Representative

Reno Orthopedic Center wants you to join the team as a Medical Authorization Specialist! We are seeking an enthusiastic and dedicated team member to confirm health insurance benefits and obtain necessary approvals for orthopedic procedures, supporting both clinical efficiency and a positive patient journey at our Main location - 555 N. Arlington .

Who are we? At Reno Orthopedic Center (ROC), every action is driven by our employee expectations:
We lead with a patient-first mindset , ensuring every decision is made in the best interest of those we serve. We believe in the power of assuming good intent , fostering a culture of respect, optimism, and compassion, where teammates lift each other up. Here, you're encouraged to own your success - we support your growth, celebrate your contributions, and empower you to take initiative.

Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development. We value kindness as a core strength - it's how we treat our patients, our colleagues, and our community. Most importantly, we encourage every team member to be an advocate - for patients, for progress, and for doing what's right.

If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.

What sets us apart? Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand - and every team member's voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development.

We've been the trusted name in musculoskeletal health across Northern Nevada for over 60 years - and we're still growing!

What would you do in this role?

• Obtain authorizations from patients' health insurance companies prior to treatment, including for surgeries, procedures, injections, referrals, durable medical equipment, imaging, etc.
• Interact with health insurance companies, various hospital departments and physician offices to effectively obtain authorizations for the next step in the treatment plan in a patient focused manner.
• Input information in patient's electronic medical records accurate for each authorization obtained.
• Collaborate with other members of the patient care team to ensure our quality patient care expectations are met.
• Communicate with patient to confirm insurance information when authorization cannot be obtained.

Certifications /

Education:

High School diploma or GED

Knowledge of:
Customer service principles and practices

Experience:

Using computer systems and applications, including entering data and typing

Six (6) months of experience working in a medical office environment to gain an understanding of medical terminology.

Preferred Qualifications - How can you set yourself apart from other applicants? Good knowledge of medical insurance and medical procedure authorizations.

At Reno Orthopedic Center (ROC) , we believe that exceptional patient care starts with taking care of our people. We prioritize work‑life balance by fostering a supportive, team‑oriented environment where workloads are managed realistically, schedules are respected, and personal well‑being is valued.

Why chose ROC?

Full time benefits include:

• Medical, dental, vision insurance
• Discounted orthopedic care at ROC
• Paid time off and holiday pay
• Extended sick leave
• 401(k) plan contributions with no match required
• EAP, disability and life insurance
• Health and fitness program
• Coffee shop onsite (main location)

Come build your career with a team that's committed to innovation, community, and compassion in orthopedic care. Whether you're a seasoned specialist or just starting your journey, you'll find purpose, impact, and growth at Reno Orthopedic Center .