Patient Services Representative - Aesthetics

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The Cosmetic Patient Service Representative is responsible for helping patients navigate the aesthetic process and serves as a liaison—and translator—between the patient and the provider. The Cosmetic Patient Service Representative will build and maintain relationships with patients and deliver consistent customer service excellence including, but not limited to: scheduling appointments, assisting in retail product sales, post appointment patient follow up, and a seamless patient check out experience.

• Greet patients warmly and provide unparalleled care consistent with the standards of a leading aesthetics medical practice.
• Responsible for loyalty program(s) education and sign up for new and existing patients during appointment check in (Alle, Alle Flash, Aspire etc.)
• Collect and enter all necessary demographic, forms, and billing information from patients or responsible parties
• Assist in end of the month inventory procedure
• Accurately collect and enter cash and credit card collections using multiple systems at time of service (TOS)
• Cross train with Cosmetic Scheduler in order to provided coverage and teamwork when necessary
• Support the Cosmetic Manager in various billing tasks and reporting
• Ordering brochures and office supplies to ensure the office is properly stocked.
• Disbursing mail and packages
• Keep the front reception area organized, clean, and well stocked.
• Actively support and assist in driving sales for all aesthetic events and specials, including but not limited to daytime events, skincare events, virtual sales, evening open houses
• Make all pre appointment outbound calls to confirm with patients their arrival time, duration of appointment, pre-procedure and post-procedure care, etc.
• Routinely contact past and/or potential patients with the intent of generating additional encounters and consideration of future services
• Attend all training for skincare education and new treatments.
• Assist in creating compelling and visually appealing content for various social media platforms while adhering to the Brand Ambassador policy and procedure
• Gather social media data and trends within the market to assist in finding growth opportunities and real time patient interest
• Collaborate with the Cosmetic Manager and team to ensure social media content up to date and relevant
• Experience with various social media platforms, adobe creative suite, Canva, and other graphic design and video editing.
• Other duties as assigned

• Previous experience in a healthcare setting, preferably as a Medical Receptionist in a cosmetic practice setting
• Knowledge of medical terminology and procedures, including familiarity with cosmetic practice
• Understanding of cosmetic office procedures and the ability to handle high-pressure situations
• Excellent communication skills and the ability to operate phone systems effectively

• Passion for cosmetics industry
• Detail oriented, professional attitude, reliable
• Reliable, yet flexible and adaptable.
• Excellent written and oral communication skills.