Benefits Coordinator - Bilingual

Job Title: HIV Benefits Coordinator - Bilingual

Reports To: Health Insurance Assistant Director

Supervises: N/A

Status: Non-Exempt

Location: Access – Reno

Access to Healthcare Network (Access) is a mission‑driven nonprofit dedicated to improving access to quality healthcare and supportive services. We foster a collaborative, respectful, and dynamic work environment where team members feel valued and supported. Joining Access means contributing to meaningful work that positively impacts seniors, individuals with disabilities, and underserved community members.

The HIV Benefits Coordinator is responsible for upholding the highest professional and ethical standards while serving Access clients and community partners. This position requires a motivated, organized, and detail-oriented professional who can effectively manage multiple priorities in a fast-paced environment.

The HIV Benefits Coordinator assists eligible clients with enrollment in health insurance plans and other related healthcare services and resources. The position is also responsible for processing insurance premium payments and cost-sharing assistance for medical, dental, and vision services, while ensuring compliance with program requirements and delivering exceptional customer service to clients.

• Demonstrate compassion, professionalism, and respect when serving clients, community partners, and staff.
• Respond to all phone calls, emails, and written correspondence within 48 hours of receipt.
• Process client referrals within 48 hours, unless otherwise directed by a provider, and in accordance with Access policies and procedures.
• Orient and educate program participants on eligibility requirements, benefits, and available services.
• Monitor client appointments and track compliance with program requirements and guidelines.
• Maintain a thorough understanding of Access programs and services.
• Track available funding, obtain outstanding medical bills, and process approved payments in a timely manner.
• Prepare and submit accurate program reports by established deadlines.
• Gather and analyze information required to estimate costs for medical appointments, procedures, and related services.
• Develop a working knowledge of CPT codes, medical billing practices, and healthcare reimbursement processes.
• Utilize Access databases and systems to locate information, maintain records, and perform assigned duties.
• Collect, process, maintain, and safeguard Protected Health Information (PHI) in compliance with HIPAA regulations.
• Develop and maintain positive working relationships with providers, members, program partners, and funding agencies.
• Ensure databases, spreadsheets, and client records are updated accurately and in a timely manner.
• Maintain knowledge of community healthcare programs, including Medicaid, Medicare, Nevada Check Up, prescription assistance programs, and Women's Health Connection.
• Schedule eligibility and enrollment appointments and provide follow-up support to clients.
• Analyze and resolve issues using sound judgment, critical thinking, and problem-solving skills.
• Effectively manage multiple priorities in a fast-paced environment.
• Demonstrate proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
• Attend staff meetings, trainings, and regular meetings with supervisors as required.
• Develop and maintain working knowledge of the Mitel phone system, Salesforce, and CAREWare.
• Adapt to changing program requirements, priorities, and work responsibilities.
• Perform other duties as assigned.

• Perform general administrative duties for Access as needed.
• Respond to and manage consumer inquiries by phone, email, and other communication channels.
• Provide accurate…