Direct Care Coordinator

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

Direct Care Coordinators coordinate the recruitment, hiring and management of caregivers with clients enrolled in Medicaid programs.

• Recruit, hire and schedule caregivers to meet clients’ in-home care needs in compliance with regulations and Managed Care Organization (MCO) program rules
• Assist with daily intake and referral processes to ensure positive business growth and development
• Promote cohesiveness in the office environment
• Support day-to-day operations and client advocacy
• Collaborate with stakeholders regarding the delivery of services
• Comply with applicable legal requirements, standards, policies, and procedures
• Demonstrate effective problem solving and decision-making skills
• Handle complex service programs and special projects
• Maintain necessary skills and knowledge to coordinate workflow
• Market services to referral sources
• Monitor deliverables and ensure timely completion of projects
• Participate in professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Represent the company at stakeholder meetings, health fairs, and provider fairs as needed
• Staff new client referrals and open client shifts with available agency caregivers
• Assist in hiring and recruiting new caregivers and processing new caregiver paperwork
• Provide backup personal care services to Medicaid members in their homes as needed
• Bilingual preferred in various locations
• Other duties as assigned

• Associates Degree preferred
• Previous experience serving individuals with disabilities preferred
• Combination of education and experience

• Recruit, hire and schedule caregivers to meet clients’ in-home care needs in compliance with regulations and Managed Care Organization (MCO) program rules
• Assist with daily intake and referral processes to ensure positive business growth and development
• Promote cohesiveness in the office environment
• Support day-to-day operations and client advocacy
• Collaborate with stakeholders regarding the delivery of services
• Communicate effectively
• Comply with applicable legal requirements, standards, policies, and procedures
• Demonstrate dependability
• Demonstrate effective problem solving and decision-making skills
• Exhibit computer efficiency
• Handle complex service programs and special projects
• Maintain necessary skills and knowledge to coordinate workflow
• Market services to referral sources
• Monitor deliverables and ensure timely completion of projects
• Participate in professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Represent the company at stakeholder meetings, health fairs, and provider fairs as needed
• Staff new client referrals and open client shifts with available agency caregivers
• Assist in hiring and recruiting new caregivers and processing new caregiver paperwork
• Provide backup personal care services to Medicaid members in their homes as needed
• Bilingual preferred in various locations
• Other duties as assigned

• Associates Degree preferred
• Previous experience serving individuals with disabilities preferred
• Combination of education and experience

The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

When you join Consumer Direct Care Network, you will be exposed to numerous professional…