Bowling Center Lead Attendant

SUMMARY

The grand sierra is looking for energetic and customer service minded individuals to join the GSR Bowling Center team as an attendant II. The attendant II guarantees guests are served in a warm, accommodating, and professional manner, ensuring total guest satisfaction whether in person or on the telephone. This role is highly visible and interacts with sponsors, vendors, clients, guests and GSR management.

They also organize and maintain proper appearance of all bowling center areas, guarantee prompt, courteous and team minded service throughout the entire department and adhere to all Grand Sierra Resort standards.

• Assist the GSR bowling center management in the hiring, discipline, and scheduling of the bowling department.
• Supervise all bowling attendants and bartenders.
• Attend GSR bowling center management meeting and give updates on the bowling department. Prepare and provide proper and professional service to all guests in a friendly, courteous, and timely manner remembering to make constant contact with both internal and external customers to provide optimal guest service.
• Ensure pin spotters, scoring system, lane machine, lanes, bumpers, and all other related items are functioning and in proper working order.
• Train other leads & attendants in a positive, respectful manner and to encourage their growth in their career.
• Promote all bowling, drink and food specials and events as requested.
• Input and ring-up charges for guest’s orders using the POS system. Create a check for each transaction, make and return any change as needed.
• Always maintain cleanliness and sanitation of guest areas and equipment including removing empty glasses/bottles, cleaning ashtrays, empting garbage, sweeping/mopping floors, scrubbing/sanitizing equipment, etc.
• Maintain proper and adequate set‑up of bowling center daily including, before, after and during shift. Refill chemicals, hand soap containers, etc.
• Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and aid provide guest satisfaction. Relay accurate information to guests regarding hours of operation, hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and initiative‑taking solutions.
• Ability to work with interruptions and to perform multiple tasks while remaining collected in high‑pressure situations.
• Verify incoming and current parties, groups and events for the day referring to the weekly event schedule and the event booking sheets always coordinating with the outgoing attendants to make sure nothing is missed.
• Assist with clerical services, making sure league officers receive their league standings and recap sheets prior to league practice and making sure that their filled‑out recaps are returned after league is over and placed in the to‑do cubby in the office to be processed for the following week.
• Assist leagues, tournaments and special events with awards, ticket calling, side pot and bracket calls and whatever else they might need as requested.
• Clean and organize approaches, the settee area, the concourse, tables, chairs, and all meeting rooms. Set up and break down meeting rooms and tables as needed.
• Bring guests bowling ramps as requested.
• Visually inspect rental shoes and house bowling balls for wear and tear. Replace as needed.
• Ability to assist or work full shifts in our food area, operating a POS, preparing, and cooking food items, delivering food and soft drink orders and/or picking up ordered inventory items or packages from warehouses or other departments.
• Any other jobs or tasks as assigned by GSR bowling center management.

Must be able to maintain appropriate Alcohol Awareness card.

• Meet requirements of regular attendance to effectively complete job responsibilities in a timely manner.
• Consistently exhibits courteous, respectful, and appropriate…