Housekeeping Assistant Director

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

• Responsible for the smooth, efficient, cost-effective operation of the housekeeping department including labor management, inventory control and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships.
• Inspect rooms daily in accordance with departmental standards. Spend at least 50% of their shifts in the Tower observing, inspecting and ensuring the tower maintains our 4‑diamond status.
• Analyze daily room turns and make procedural adjustments as necessary.
• Assist in the management of housekeeping room personnel, particularly during heavy turns.
• Oversee daily tower operations of housekeeping department to ensure that the highest possible quality standards are consistently maintained and that the service is provided in a highly professional manner.
• Use guest comments to design additional training programs as needed.
• Maintain and redesign as needed the new hire program ensuring all new Team Members are trained appropriately and to department standards.
• Attend staff meetings, Pre‑Cons, Rooms Meeting and other special meetings when required.
• Write and submit yearly performance appraisals for Team Members that report directly to them.
• Complete special projects or assigned additional tasks related to housekeeping operations as assigned by the Director of Housekeeping.
• Interact with guests to solve problems and ensure satisfaction.
• Any other duties as assigned within the scope of this job description.

• Must be proficient in Microsoft Office Products including Outlook, Word, & Excel.
• Working knowledge of property management system including Amadeus or similar.
• Excellent communication skills both written and oral.
• Must possess interpersonal skills to deal effectively with business contacts and Team Members at all levels of the company.
• Possess a strong attention to detail and presentation skills.
• Effectively present information and respond to questions from groups of managers, staff, guests, and general public.
• Ability of complex reading, writing, math, and task completion skills are required.
• Must have the following skills: clerical, compiling, coordination, analyzing, supervising, instructing, precision working, following instructions, influencing others, memorization, problem solving, independent judgement and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 21 years of age.

• Minimum 4 years Hotel management experience with 3 years Housekeeping experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

• Must be able to maintain appropriate Alcohol Awareness card.

• While performing the duties of this job, the Team Member is constantly sitting, standing, walking, frequently reaching overhead, bending over, crouching, kneeling, crawling, climbing, and balancing during the duration of their shift.
• Must be able to constantly lift/carry 50lbs or less.
• The Team Member will have occasional repetitive use of both feet and constant repetitive use of both hands. Frequent light and firm/strong grasping motions will be required. Constant finger dexterity will be required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work performed indoors and outdoors, alone and frequently with and around others. Team Member will perform work face‑to‑face including verbal contact with others on extended shifts around computer equipment, mechanical equipment, and other electrical devices.
• The noise level in the work environment is usually moderate but can be loud or quiet at times.
• Team member may be exposed to confined areas, extreme heat, extreme cold, wet and/or humid conditions, vibrations, solvents/oils, dirt/dust, moving objects, high places, and slippery surfaces.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.