Rack Clerk -Eldorado

Job Description

Responsible for assisting guests with all aspects of room requests and general information, and running all required reports.

• Coordinate room distribution and balance of room types
• Ensure room activity is appropriately and accurately compiled
• Track and correct room discrepancies between Housekeeping and the Front Desk
• Ensure rooms are assigned according to set policies and procedures
• Review daily arrival list, assign rooms and suites close together (when possible) for groups and multiple reservations
• Review three (3) day arrival list and complete room blocking for future arrivals
• Enter room assignments and changes into the computer as they occur
• Complete and distribute appropriate forms for each transaction implemented
• Create computer reports noting room activity and availability as specified in the Front Desk manual
• Cancel all non-guaranteed reservations at specified times
• Answer office phone lines and direct calls appropriately, or handle situation if capable and authorized
• Fulfill pre-registration duties as needed and when time permits
• Review credit limit report for both cash and credit cards and call for additional authorization for referrals and denials and advise Shift Supervisor of any problems
• Check out and update express checkouts
• Perform front desk clerk duties when needed and required
• Advise Housekeeping and Engineering of room repairs or problems
• Run reports as needed
• Verify out of order/off the market rooms daily
• Exemplify our core values, family style service, our mission and vision
• Exemplify our DEI (diversity, equity, inclusion) culture
• Perform other job-related duties as assigned

• Ability to understand and comply with all Company and departmental rules, regulations, policies and procedures
• Ability to establish and maintain effective working relationships with staff and Guests
• Good working knowledge of computer software to include MS Word, Excel
• General Office Experience Preferred
• High School diploma or equivalent

• Work may be performed in an area, which may be unusually noisy and crowded
• Mobility to include bending, reaching, prolonged standing and walking, accessing and lifting items from floor level to six feet high
• Normal sense of smell, touch, sound and vision range
• Eye/hand coordination and manual dexterity
• Work area is subject to variable temperatures
• May be subject to smoking environment and moderate noise

Employee is required to meet and deliver our core values, service standards, and family style service.

Must have the ability to provide internal/external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speaking – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.