J Resort - Hotel Front Desk Supervisor
Listed on 2026-03-01
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Hospitality / Hotel / Catering
Hotel Front Desk, Hospitality & Tourism, Guest Services
A Legacy of Excellence
Entertaining Your World
Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company’s value is our commitment to ethical leadership, outstanding training, and open employee communication.
Jacobs Entertainment is currently in search of a “Hotel Front Desk Supervisor” for the All-New J Resort
. The J Resort is a full-service hotel-casino with over 500 rooms and wide variety of Slots and Table Games. The J has a unique blend of original art, live music, bold flavors, luxurious accommodations, and exciting casino action…And we are just getting started!
Be a part of the transformation of Reno’s newest premier resort—A Reno resort unlike any other.
Our employees are supported with a comprehensive benefits program that include the following:- $200 Referral Bonus
- Tuition Reimbursement
- 7 paid Holidays
- 80 hours of Vacation after 1 year of employment
- We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days
- Employee Assistance Program FREE of charge
- Company paid Life Insurance and AD&D
- Matching 401K program after 90 days
- Employee Meal Discounts
- Ongoing learning and development programs
- Work towards your future advancement within the company—most of our supervisors and managers are promoted from within
Responsibilities and Duties:
- Directs and leads the activities of the Front Desk Clerks to ensure smooth flow of operations
- Schedules all clerk breaks and lunches on assigned shift to ensure uninterrupted service
- Coordinates with the different departments concerned regarding changes in promotions, events and hotel rate.
- Updates front desk boards and informs clerks on the changes
- Answers all guests’ complaints and billing problems
- Coordinates with bus promotions arrival of busses for group check in
- Blocks the required rooms the group guests
- Updates regularly the hotel occupancy board and coordinates with different departments regarding room availability
- Coordinates with housekeeping and engineering department’s on-going maintenance projects in the hotel
- Prints our daily occupancy reports and distributes same to the departments concerned
- Assists with Front Desk Clerk duties as needed
- High School Diploma or equivalent preferred but not required
- Knowledge of Microsoft Word
- Fluent in English
- Previous experience in the Hotel/Hospitality Industry preferred
- Registration with the Nevada Gaming Control Board
- Identification that establishes identity
- Identification that establishes the right to work in the United States
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