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J Resort - Hotel Front Desk Agent
Job in
Reno, Washoe County, Nevada, 89550, USA
Listed on 2026-06-25
Listing for:
DeKalb Health
Full Time
position Listed on 2026-06-25
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services
Job Description & How to Apply Below
- Base Pay $17.00 - $17.5 / Hour
- Job Category Hotel
- Employee Type FT Hourly Non Exempt
- Manage Others No
Jacobs Entertainment is currently in search of a Hotel Front Desk Agent for the All-New J Resort. The J Resort is a full-service hotel-casino with over 500 rooms and wide variety of Slots and Table Games. The J has a unique blend of original art, live music, bold flavors, luxurious accommodations, and exciting casino action…And we are just getting started!
Be a part of the transformation of Reno’s newest premier resort—A Reno resort unlike any other.
Our employees are supported with a comprehensive benefits program that include the following:- $200 Referral Bonus
- Tuition Reimbursement
- 7 paid Holidays
- 80 hours of Vacation after 1 year of employment
- We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days
- Employee Assistance Program FREE of charge
- Company paid Life Insurance and AD&D
- Matching 401K program after 90 days
- Employee Meal Discounts
- Ongoing learning and development programs
- Work towards your future advancement within the company—most of our supervisors and managers are promoted from within
Responsibilities and Duties:
- Registers the guests into the hotel by entering their information in the computer and assigning rooms according to guest’s needs or preferences
- Accept all payments in cash, traveler’s checks or credit card and processes transaction
- Directs the guests to room and calls a bellman to assist with luggage as necessary
- Computes expenses incurred during their stay such as phone calls, pay-per-view movies, room service, etc. and accepts payment for same Coordinates with Bellman regarding luggage pick up for check outs
- Books or makes future reservations
- Accepts payment for advance reservations when necessary
- Answers phone takes messages and relays them when needed
- Coordinates with other departments concerned regarding room availability and other matters related to front desk operations
- Assists with special requests, complaints, and problems
- Prints all transactions at the end of the shift and reconciles totals with computer printout against cash on hand
- Prepares and balances the shift end report and submits it to supervisor
- High School Diploma or equivalent preferred but not required
- Knowledge of Microsoft Word
- Previous experience in the Hotel/Hospitality Industry preferred
- Gaming Card, to enroll new members to our players club
- Identification that establishes identity
- Identification that establishes the right to work in the United States
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