VIP Services Representative

Overview

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. We prioritize nurturing lasting relationships with our guests and the community. We are accepting applications for a VIP Representative who will ensure the highest quality “royal treatment” for our VIP guests by providing check‑in/out reservations service and collaborating with Casino Hosts on hotel stays, transportation, comp issuance, special events reservations, and overall accommodations.

• Checks guests in and out of the hotel.
• Reviews guest pay folios to settle balances when necessary.
• Assists management and Casino Hosts in accommodating guests’ event/hotel, restaurant, and spa/salon reservations.
• Maintains a clean and safe work environment.
• Answers the phones in an orderly and timely manner maintaining the VIP service level.
• Stocks the VIP bar/cabinets and desks at the beginning, throughout, and at the end of the shift.
• Assists the department as necessary to encourage a prosperous and friendly work environment.
• May stand, walk, sit, use hands, receive, lift up to 25 lbs, and perform other physical activities as required.
• Leads the team by maintaining grooming standards and adhering to company policy regarding visible tattoos, piercings, and unnatural hair colors.
• Uses new software programs as necessary to improve guest service.

• Must be 21 years or older.
• Valid Nevada Gaming Registration.
• Valid Nevada Alcohol Awareness Card.
• Front desk experience preferred.
• Computer proficiency—knowledge of Infor, Microsoft Office, and Outlook a plus.
• Ability to use and maintain a cash drawer.
• Guest-oriented work ethic focused on providing personalized service.
• Professional, mature, positive, and self‑confident attitude in accomplishing daily and delegated tasks.
• Demonstrates ability to work as part of a team and takes on new tasks.
• Reliable, punctual, self‑starter who requires minimal supervision.
• Effective communicator with management and team members.
• Bilingual a plus.

• Comprehensive medical, dental, vision, and supplemental coverage.
• 401(k) retirement savings plan with discretionary match.
• Education tuition reimbursement program.
• Paid vacation and holiday pay.
• Weekly resort prizes.
• FREE daily meals.
• Internal advancement opportunities.