Spa Supervisor

At Atlantis Casino Resort Spa, the Spa Shift Supervisor is responsible for managing the concierge, attendant and housekeeping teams on a daily basis. They facilitate training, provide support, create shift schedules, and ensure accurate closing procedures including financial reporting of spa concierge banks. The role demands excellence in guest service and comprehensive knowledge of all spa areas.

• Supervise the concierge, concierge and housekeeping teams, providing support and training as needed.
• Proficiently utilize Spa Soft to book reservations and collect payments.
• Facilitate VIP reservations in conjunction with VIP hosts.
• Check in guests, verifying access and treatment schedules.
• Uphold high standards of guest service.
• Facilitate trainings and assist other supervisors.
• Have complete knowledge and understanding of all services and products.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Provide accurate, appropriate and immediate responses to all requests by guests ensuring complete satisfaction.
• Create employee shift schedules.
• Ensure accurate Concierge Bank protocols and review any discrepancies prior to drop.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Assist in all areas of spa operation as requested by management.
• Assist with all projects assigned by Assistant Spa Director and Spa Director.
• Communicate to management any and all occurrences involving staff, guests, equipment, or facilities requiring attention.
• Other duties as assigned by management.

• Prior experience as a spa concierge.
• 3 years of experience in guest service.
• Prior supervisory experience preferred.
• Experience with Spa Soft helpful.
• Enjoy working with people and possess a friendly, outgoing personality.
• Excellent communication and listening skills.
• Basic computer knowledge.
• Must be a team player.

Grooming Standards: Must adhere to all grooming standards; no visible tattoos, piercings, or unnatural hair colors.

• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
• Employee may occasionally lift and/or move up to 25 pounds.
• Must be able to stand, walk, use hands to finger, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, and hear.