Front Desk Shift Manager- Circus Circus

Job Description

Provide supervisory assistance, support and job knowledge to the various front office positions.

• Supervise day‑to‑day activities of the front desk clerks and rack clerks
• Perform pre‑shift briefings for all front desk personnel
• Handle any guest complaints/problems
• Assist with group and VIP arrivals/departures
• Review and make recommendations regarding scheduling
• Act as the liaison between the other front office departments regarding requests for service from the hotel guests
• Monitor rooms available and the placement of guests
• Recommend and assist with the implementation of policies and procedures
• Adhere to Payment Card Industry Security Standards (PCI Compliance)
• Maintain established procedures of the front desk
• Monitor clerk overages and shortages
• Train new and existing front desk clerks
• Assist guest services area when required
• Answer phone calls as well as IVY requests in a timely manner, inputting work orders into Maximo for engineering and housekeeping requests
• Monitor upsells through LUXE for agents
• Assist with front desk kiosks to make sure they are working correctly
• Ensure area is neat and fully stocked at the end of shift
• Perform periodic reviews and counseling of employees as needed
• Achieve daily maximum occupancy levels
• Exemplify our core values, family style service, our mission and vision
• Exemplify our DEI (diversity, equity, inclusion) culture
• Perform other job‑related duties as assigned

• Excellent communication skills with the ability to read, write, and communicate verbally in English
• Ability to perform basic math functions; use ten‑key and computer equipment; supervise and guide staff towards daily goals and objectives; maintain effective working relationships with staff; deal effectively with the public; work flexible hours
• Decision‑making skills
• Understand and comply with all company and departmental rules, regulations, policies and procedures
• High School diploma or equivalent

• Must be able to respond to visual and aural cues
• Must have manual dexterity to operate all office equipment
• Must be able to maneuver around office and property
• Must be able to lift and carry up to 30 pounds
• Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job
• Office environment may include variable temperature and lighting levels

Employee is required to meet and deliver our core values, service standards, and family style service.

Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.