Lead Spa Concierge

At Atlantis Casino Resort Spa
, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family‑owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Come join Team Atlantis! The Spa Concierge Lead will greet guests to a luxurious spa environment, maintain guest and group accounts, assist with facility orientation and actively work to provide guests with a relaxing spa experience. Responsible for ensuring complete client and member satisfaction by providing full guidance and consultation in scheduling, confirmation, and check‑out procedures. Maintains clean and organized work areas and a well‑stocked supply of products.

Provides guests with locker, robe/slippers and tour of spa facilities as needed.

• Schedule services for individuals and large groups using our spa reservations software system.
• Call guests to confirm scheduled services.
• Answer questions about available services.
• Update the reservations/cancellations list throughout the day, inform providers of last‑minute changes, and resolve scheduling issues as needed by working with the supervisor or manager.
• Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
• Process guest payments for spa services.
• Promote and sell our spa services.

While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

• Previous guest service experience preferred.

Must adhere to all appearance standards, including but not limited to no visible tattoos/piercings or unnatural hair colors.

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401(k) retirement savings plan + discretionary match
• Education Tuition Reimbursement Program
• Paid Vacation
• Holiday Pay
• Recreation / Fitness Discounts
• Weekly Resort Prizes
• Career Development and Training Workshops
• Free daily meal
• Internal Advancement

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions ensures that every experience at Atlantis reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.