Bell Desk Dispatcher

Essential Duties And Responsibilities

• Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs
• Answer all incoming calls coming to the Bell Desk and assist guests with their needs
• Assign bell personnel to all requests in the system so that guests are served in a timely manner
• Tag guest luggage with number of bags and last name of guest and ensure luggage is stored safely according to the prescribed procedures
• Store and retrieve luggage and other objects for guests
• Verify guests ticket with the one attached to the luggage before handing over bags to the guest.
• On occasion deliver packages for guests from Fed Ex after hours
• Coordinate and rent out Scooters and Wheelchairs for our third party vendor
• In emergency situations assist in covering any transportation runs that left uncovered
• Maintain a well-organised and clean guest luggage storage room
• Provide guests with information regarding property facilities, amenities, services, special events
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Document and report all luggage incidents like damages, accidents, theft, missing articles etc.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Monitor and maintain safety, security, and cleanliness of luggage storage room and main bell desk
• Any other duties as assigned within the scope of this position.

• Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs
• Answer all incoming calls coming to the Bell Desk and assist guests with their needs
• Assign bell personnel to all requests in the system so that guests are served in a timely manner
• Tag guest luggage with number of bags and last name of guest and ensure luggage is stored safely according to the prescribed procedures
• Store and retrieve luggage and other objects for guests
• Verify guests ticket with the one attached to the luggage before handing over bags to the guest.
• On occasion deliver packages for guests from Fed Ex after hours
• Coordinate and rent out Scooters and Wheelchairs for our third party vendor
• In emergency situations assist in covering any transportation runs that left uncovered
• Maintain a well-organised and clean guest luggage storage room
• Provide guests with information regarding property facilities, amenities, services, special events
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Document and report all luggage incidents like damages, accidents, theft, missing articles etc.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Monitor and maintain safety, security, and cleanliness of luggage storage room and main bell desk
• Any other duties as assigned within the scope of this position.

• Able to communicate storage and delivery services to our guests, informing them adequately about potential wait times for service
• Ability of simple reading, writing, math, and task completion skills is required.
• Must have the following skills: clerical, compiling, coordination, analysing, supervising, instructing, driving, following instructions, influencing others, memorisation, problem solving, independent judgement, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 18 years of age.

• Previous Bell Desk experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

• Must obtain and maintain appropriate licensing with Alcohol Awareness Card
• Valid driver’s license and must produce acceptable driving record per GSR SOP from DMV annually to present to management to remain in position.

• While performing the duties of this job, the team member is constantly standing, bending over, crouching, and frequently walking, reaching overhead, kneeling, and balancing over the duration of their shift.
• Must be able to push/pull and lift/carry 75lbs or less frequently.
• The team member…