Spa Host

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

• Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance to provide guest satisfaction. Relay accurate information to guests.
• Ensure that all guests are on time for their treatments by communicating where to wait and by locating them throughout the spa prior to their service.
• Follow through on guest requests and needs completing all necessary communications.
• Assist treatment staff with spa treatment preparation and clean up as needed.
• Monitor guests’ safety and comfort while using the spa facilities.
• Register guests by inputting information into computer and assigning appointments. Settle and check out guest’s accounts by inputting method of payment into computer and finalizing transactions.
• Answer calls, process requests and schedule appointments for guests with emphasis on accuracy as well as upselling. Follow-up on calls to maintain proper communications with guests, departmental staff, and management staff.
• Assist guests in locker room areas ensuring items are stocked, organized, and area is clean.
• Any other duties as assigned within the scope of this position.

• Exceptional oral and written communication skills.
• Interpersonal skills to deal with guests and team members at all levels of the company.
• Possess a strong attention to detail, time management, and organizational skills.
• Ability of complex reading, writing, math, and task completion skills is required.
• Must have the following skills: clerical, coordination, instructing, precision working, following instructions, memorization, problem solving, and decision making.
• Flexible working all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 18 years of age.

• Minimum of 1 year’s experience in spa operations is preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

• Must be able to maintain appropriate Alcohol Awareness card.

• While performing the duties of this job, the team member is constantly standing, walking, and occasionally reaching overhead, bending over, crouching, and kneeling during the duration of their shift.
• Must be able to lift/carry and push/pull 25lbs or less occasionally.
• The team member will constantly have repetitive use of both hands, light grasping motions and occasional firm/strong grasping motions. Finger dexterity of both hands will be constantly required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment.
• The noise level in the work environment is usually quiet.
• Team member may be exposed to fumes/odors, moving objects, and slippery surfaces.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.