Valet Supervisor Job Reno area,Nevada USA,Hospitality / Hotel / Catering

Essential Duties And Responsibilities

Oversight of the Porte and Valet operations to ensure and provide exceptional guest service and limit wait times for our guests.
Supervisors may pick or park a car, but this is not a primary duty and should only be one when waiting times exceed 20 minutes or the line to park is significantly out of the Porte (more than halfway down the ramp)
Pre-shift teams daily on upcoming events, vital information and any other important details for the team to work effectively
Must be visible in the Porte and able to assist and defuse any guest escalations
Ensure guests are receiving timely service via managing of staff into proper roles and rotating them as needed to ensure the operations run smoothly and there are no barriers to providing excellent guest service
Assists the Front Services Manager and Lead Supervisor with scheduling and training
Ensure the drive lanes and crosswalks are clean of debris or unauthorized vehicles.
Reporting any fixes, areas of attention, outages, breakages, and/or less than optimal working conditions to the appropriate parties to ensure they are fixed in a timely manner; follow up as necessary
Ensure CVPS car tracking system is kept up to date and cars are entered properly
Ensure Team Members go on appropriate breaks and early outs are managed to maintain sufficient staff to handle upcoming business
Able to provide guests with information regarding property facilities, amenities, services, special events, etc.
Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, buses and rideshare.
Document and report all vehicle incidents such as damage, accidents, theft, missing articles etc.
Report any accidents, injuries, and unsafe work conditions to the Lead Supervisor and/or Front Services Manager immediately.
Monitor and maintain safety, security, and cleanliness of parking areas, Porte and in the key booth.
Act in capacity of Valet Runner at any time, only as needed.
Any other duties as assigned within the scope of this position.

Primary duties and responsibilities include, but are not limited to, the following:

Oversight of the Porte and Valet operations to ensure and provide exceptional guest service and limit wait times for our guests.
Supervisors may pick or park a car, but this is not a primary duty and should only be one when waiting times exceed 20 minutes or the line to park is significantly out of the Porte (more than halfway down the ramp)
Pre-shift teams daily on upcoming events, vital information and any other important details for the team to work effectively
Must be visible in the Porte and able to assist and defuse any guest escalations
Ensure guests are receiving timely service via managing of staff into proper roles and rotating them as needed to ensure the operations run smoothly and there are no barriers to providing excellent guest service
Assists the Front Services Manager and Lead Supervisor with scheduling and training
Ensure the drive lanes and crosswalks are clean of debris or unauthorized vehicles.
Reporting any fixes, areas of attention, outages, breakages, and/or less than optimal working conditions to the appropriate parties to ensure they are fixed in a timely manner; follow up as necessary

Ensure CVPS car tracking system is kept up to date and cars are entered properly
Ensure Team Members go on appropriate breaks and early outs are managed to maintain sufficient staff to handle upcoming business
Able to provide guests with information regarding property facilities, amenities, services, special events, etc.
Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, buses and rideshare.
Document and report…