Senior Manager of Team Member Experience and Engagement- Reno, NV

Senior Manager of Team Member Experience and Engagement
- Reno, NV

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission
: “Create the Extraordinary"
Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values
: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Sr. Manager of Team Member Experience & Engagement (TMEE) at Silver Legacy, Eldorado and Circus Circus serves as a strategic Human Resources partner responsible for team member and labor relations, workplace investigations, team member engagement, compliance, and retention initiatives. This role supports leaders and team members by providing guidance on employment-related matters while fostering an engaging and inclusive work environment.

• Demonstrates commitment, adherence, and alignment to Caesars Entertainment’s mission vision and values in all interactions and decisions
• Ensures timely and thorough case management

Assists management in identifying and resolving employment-related questions/concerns while maintaining and respecting confidential information

Conducts and oversees workplace investigations involving employee complaints, policy violations, harassment, discrimination, workplace violence, and other sensitive matters, ensuring timely resolution and compliance with company policies and applicable laws.

• Ensures compliance and completion of ADA interactive and accommodation process and manages worker’s compensation claims
• Promotes diversity, equity, and inclusion and drives Company culture through engaging activities

Demonstrated experience conducting workplace investigations and preparing clear documentation, findings, and recommendations.

Develops, implements, and evaluates team member engagement, recognition, and retention programs that support company culture and improve the overall employee experience

Ensures compliance with federal, state, and local employment laws, company policies, collective bargaining agreements, and regulatory requirements.

Analyzes engagement, retention, turnover, attendance, and employee relations data to identify trends and recommend solutions that support business objectives.

Lead cross-functional collaboration by interacting with all levels of team members and act as the bridge between Human Resources, Operations, and all stakeholders

Counsels team members on corporate benefits, salary, union affiliation (if applicable) and corporate environment

Coordinates and executes special events initiated by Human Resources

• Directly supervises the TMEE Specialists and HR Coordinator
• Provides training, education and counseling to the TMEE Specialists on HR practices, policies, procedures and guidelines

Conducts performance reviews and coaching conversations

Develops team goals and priorities

Monitor workloads and ensure service delivery standards

Mentors and develops HR staff

• All other duties as assigned

Available to work various shifts and a flexible schedule

Previous team member, labor and union relations experience strongly preferred

Working knowledge of team member and labor laws required

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Human Capital Management (HCM) systems such as Workday, Oracle, UKG, or similar platforms

Excellent written and verbal communication skills with all levels in the organization

Demonstrates organizational and planning skills

Program management skills including managing details, keeping multiple tasks/projects on track and following through to completion

Demonstrates ability to go beyond the scope of a project to…