Client Services Representative

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At One Digital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot.

Your best life awaits. Must be eligible to work in the United States without the need for work visa or residency sponsorship.

We kindly ask that external recruiters, agencies, and search firms do not contact our hiring managers or employees directly regarding open positions. All candidate submissions must go through our official application process and must be made aware to our internal Talent Acquisition team to verify candidate ownership. Unsolicited resumes or candidate profiles sent to One Digital without a prior signed agreement will be considered the property of One Digital.

In such cases, One Digital reserves the right to pursue and hire those candidates without any financial obligation to the agency or recruiter.

Onsite

Location:

Reno, NV

Schedule:

M-F; 8am-5pm PST Pay Range: $70k-$80k DOE

Summary:

The Client Services Rep (HR Business Partner) will understand their client’s mission, vision, values and operational objectives in order to anticipate client oriented HR strategies and programs necessary to achieve the company’s goals. Position and maintain our client as an industry leader by defining and operationalizing the HR strategy.

• Provides, through our team, innovative, cost-effective HR strategies to clients in all service areas including strategy, coaching, market intelligence, compensation, performance management, counseling, strategic employee relations issues, training, recruitment, compliance and risk management.
• Deliver any of the above services to the client to exceed client expectation.
• Engages with client on a regular basis to discover their business mission, vision, values, goals, and key measurements.
• Understands their strategic business goals, knows their products and services.
• Uses this information in order to promote the HR strategy and tactics to support these goals.
• Expands on ideas that client identifies; educates and suggests various means of design and implementation of human resource strategies, programs or processes that will enhance the effectiveness of the business.
• Is viewed by clients as thought leader in the HR field.
• Manages the client relationship ensuring client delight with expectations, process, deliverables and service.
• Delivers ongoing project management to ensure deliverables are met on a timely and quality basis.
• Leverages own and team resources/time to meet target utilization and realization rates as defined by management.
• Proactively seek knowledge expertise in the HR environment as well as general business trends and practices.
• Shares this expertise with others and with our Best Practices Library.
• Determines necessary resource requirements for client engagement and communicates these needs to the Managing Director for resource allocation.
• Leads team to deliver on time, quality deliverables.
• Provides functional management and performance feedback to assigned resources.
• Responsible for Insight’s book of business working independently and in concert with the company calendar and team protocols.
• Promotes the Insight/One Digital brand by regularly and actively attending networking and HR thought leadership events.
• Cross-sells/up-sells other services to promote Insight as a “one stop” HR solution.
• Manages retainer or project budget for each client on a monthly and…