System Administrator II; Reno, NV Reno, NV
Listed on 2025-12-09
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IT/Tech
IT Support, Technical Support, Systems Administrator
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator
. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
This role is expected to be able to resolve the following technical issues with little or no assistance:
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office, etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP, Quick Books), and for more niche applications with vendor assistance.
- Advanced server issues of any kind.
- Basic and intermediate networking issues.
- Escalation point for technicians
Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.
Job Qualifications- Willing to work full-time on-site, either at the company office or client locations as required.
- Experience with Windows and Mac OS troubleshooting.
- Experience with Server 2016 through 2025.
- Experience with VMWare and Hyper V Virtualization.
- Experience supporting M365 and Azure.
- Minimum of five years experience in IT Support or a similar role.
- Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
- Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active Server Certifications are preferred.
- Valid driver s license, vehicle insurance, and access to a vehicle for client visits.
- Utilization:
The percentage of time that you are on the clock and billing time to client tickets - CSAT:
Scores filled out by clients using the rating system in tickets - Quality Score:
Assessments performed by the training and quality team. - First-touch closed:
Each ticket that is completed with only one time entry contributes to this number
Pay rates start at $32.18/hr up to $37.68/hr and vary by experience and location.
- Paid US Holiday
- Night Shift Bonus
- Paid Time Off (15 Vacation Days per year)
- Life and Accident Insurance
- Accident and Disability Coverage
- Company-paid training and certification
- Health & Wellness Program
- Salary Advancement
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