Information Technology Support Analyst

Position Purpose

Responsible for Information Technology support to all areas of the organization. Maintain network security policies and procedures by monitoring, updating and reporting threats or concerns to the IT Manager. Provide general support to all BCI Divisions through the BCI support ticketing system, with particular emphasis on local division in Reno, Nevada, where this role will office for approximately the first six (6) months of employment (or longer).

Tasks related to this position may vary and are not limited to those listed below:

• Perform all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies and procedures.
• Manage and coordinate the IT functions at the local division level and help with other divisions as required through support ticket assignments.
• Complete IT related projects at the local division level as well as other divisions as assigned by the IT Manager.
• Execute the required tasks for the newly established security framework.
• Provide support through our help desk system for division and corporate staff, including operating system issues, email, cybersecurity and company specific applications.
• Monitor help desk system to ensure SLA’s are being met.
• Ensure that the I.T. infrastructure provides support for business operations.
• Other duties and responsibilities as assigned.
• Occasional travel to other divisions for project related work as well as defined visits to the corporate office for training and reviews.
• Full-time role in an office setting (following Pacific Standard Time business hours), sometimes installation related projects within a production environment.

• Proficiency with Microsoft Windows server and workstation, Active Directory, and Office
  365
• Proficiency with computer network hardware, software and peripheral equipment.
• Proficiency with computer networks, security systems, procedures and techniques.
• Proficient networking and troubleshooting principles.
• Excellent critical thinking skills to diagnose and solve problems.
• Organized time management skills and sense of urgency for completing initiatives within an agreed upon schedule.
• Excellent communication skills.

• 5-10 years of relevant experience within a business environment, manufacturing is a plus.
• Undergraduate degree in IT related area from an accredited college or university.

Buckeye Corrugated, Inc. (BCI) is a privately held, employee-owned company with twelve (12) corrugated manufacturing facilities, providing an extensive range of corrugated packaging products. Located in ten states, our services and capabilities include custom-designed corrugated packaging, point-of-purchase displays, point-of-sale packaging along with fulfillment and logistics. Simply stated, we do not just make boxes. We build the means to shape impressions and influence perceptions.

BCI provides competitive pay and a robust benefits package including but not limited to: medical, dental, vision and life insurance, disability benefits, 401(k), paid time off and holidays, as well as a bonus plan and opportunity for employee stock ownership.