Customer Support & Product Specialist

Overview

We’re a team of passionate people who genuinely love helping others and changing lives through better water. We are a 20+ year old South Reno-based company offering leading-edge healthy water products. You will love our products, our mission, and the impact you make every day. We do.

An energetic, upbeat, technically proficient person who likes to tinker, troubleshoot, and figure out how things work—and enjoys helping people!

You’re the type who fixes things instead of throwing them away. You enjoy hands-on problem solving. You ask good questions and take pride in finding solutions. You have a "mechanical intuition"—you can visualize how a diverter valve or a T-adapter fits together just by hearing a customer describe it over the phone.

This Role Is Great For Someone Who:

• Enjoys working with and on mechanical / electronic products.
• Is naturally curious about how systems work.
• Is patient, easy-going, and an exceptional communicator.
• Is passionate about health and wellness.
• (We train you thoroughly on all products.)

• WOW customers and dealers by providing excellent technical support (phone, email, and internal systems).
• Troubleshoot product issues and guide customers through DIY solutions.
• Consultative Support:
  Recommend accessories and upgrades to help customers optimize their setup—and get rewarded for it.
• Manage projects from start to finish and work within our Trouble-ticket system.
• Perform light inside sales and administrative tasks.

• High school graduate or equivalent.
• Comfortable with computers (Microsoft Office Suite) and learning new software.
• Strong phone skills; ability to explain complex things simply.
• Self-starter who can work independently and as part of a team.
• Nice-to-haves:
  Technical, mechanical, or electronics background; bilingual (English/Spanish).

• Competitive Pay: $20 - $22 / hour.
• Commission: Easily add $2–$4/hr to your base through consultative upgrades.
• Benefits: PTO + 10 paid holidays;
  Health & Dental insurance (after 90 days).
• Perks:
  Free product use in your home, employee discounts, and tuition reimbursement.
• Environment: A family-oriented, supportive, and stable work environment.
• Job Type: Full-Time |
  
  Schedule:
  
  Monday–Friday, 8-hour shifts with flexibility for start/end times.

How to Apply:

To apply, please send your resume and a brief note telling us about the last thing you fixed or "tinkered" with. We want to see your problem-solving curiosity in action!

Alka Viva LLC is an Equal Opportunity / Drug-Free Employer committed to an inclusive workplace.