Technician Onsite Reno, NV

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top‑knock technical assistance. You'll handle a range of tasks, from system updates to hands‑on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line‑of‑business application issues for common applications (SAGE ERP, Quick Books), and for more niche applications with vendor assistance.
• Basic networking troubleshooting related to desktop connectivity.
• Answer incoming Quick Fix calls from clients.

Participate in an on‑call rotation to provide after‑hours and weekend support for onsite and remote operations.

Job Qualifications:

• Willing to work full‑time on‑site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Prior experience in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's:

• Utilization:
  The percentage of time that you are on the clock and billing time to client tickets.
• CSAT:
  Scores filled out by clients using the rating system in tickets.
• Quality Score:
  Assessments performed by the training and quality team.
• First‑touch closed:
  Each ticket that is completed with only one time entry contributes to this number.

Pay rate ranges from $14.96/hour up to $23.77/hour and may vary by experience and location.

• Medical Insurance Plan
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company‑paid training and certification
• Supplemental Life Insurance (Employee‑paid)