System Specialist

DSV - Global transport and logistics. In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.

Location:

USA – McCarran, Reno 3300 Waltham Way Suite 106

Division:
Solutions

Job Posting

Title:

System Specialist

Time Type:
Full Time

As the WMS Super User, you will be responsible for efficient transmission of information and the storage and analysis of information via computer networks, the internet, and computer databases. Responsibilities include installing, maintaining and supporting the facilities' computer systems. You will provide general maintenance and system updates on network hardware and software, analyze problems, and monitor networks to ensure their availability to users.

You may gather data to evaluate a system's performance, identify user needs, and determine system and network requirements. You may be required to be “on call” outside of normal business hours to resolve system failures or other problems.

• Acts as the primary support of the client's systems solutions for the user community.
• Develops and maintains tracking tools for support service requests and resolutions by location and resource.
• Engages appropriate expert resources when complex support issues arise outside of the WMS-Red Prairie and/or SAP application.
• Works with the company's team to successfully close support service request issues and support testing activities.
• Works with project teams to help implement, maintain, and improve internal systems.
• Ensures that company and company assets are maintained responsibly.
• Effectively communicates relevant IT-related information to site management and client management (as appropriate).
• Maintains system efficiency and ensures the site's computer system allows all components, including computers, the network, and software, to work properly together.
• Tests and coordinates modifications to the system when needed, and troubleshoots problems when they occur.
• Maintains communication with corporate IT and operations staff.
• Works with corporate IT to resolve complex issues.
• In collaboration with IT determines ways to store, organize, analyze, use, and present data.
• Produces regular reports on a daily, weekly and monthly basis.
• Ensures all RF Standard Operating Procedures (SOPs) are current.
• Trains associates on updated SOPs, Microsoft Office, WMS programs, and RF guns.
• Responds to all inquiries about WMS-Red Prairie and/or other related computer-related issues.
• Refers questions to the appropriate person when needed.
• Responsible for professional verbal and written communication with all internal and external customers.
• Adheres to professional etiquette standards when communicating with management members, coworkers, customers, and other visitors.
• Assists with various research projects and/or special projects.
• Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility.
• Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance.
• Sets goals to provide continuous improvement for the assigned site.

Performs other duties as required.

N/A

• Mid to Senior Microsoft Office skills.
• Technical knowledge of technologies appropriate to the assigned application or set of applications, business unit or region.
• Experience in the administration and maintenance of infrastructure, software, systems, etc.
• Experience with Red Prairie, RF/RDTs, UNIX, proprietary WMS Wi‑Fi experience / RF systems and equipment experience.

English (reading, writing, verbal). Interpersonal communication and…