Data Center Technician Level 1

We are seeking a Data Center Technician, Level 1 support for a full-time opportunity working out of our client office in Sparks, NV.

Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

• Data Center Operation
  • Perform rack & stack of servers, network devices, and storage equipment
  • Handle cabling (fiber & copper) including labeling and cable management
  • Support installation, relocation, and decommissioning of hardware
• Hardware & Inventory Management
  • Receive and verify hardware shipments against purchase orders / delivery notes
  • Perform physical inspection of equipment for damages upon arrival
  • Maintain accurate inventory records (asset tagging, tracking, updates)
  • Manage spares inventory and ensure availability of critical components
  • Coordinate hardware returns (RMA), dispatch, and logistics tracking
  • Ensure proper storage, labeling, and documentation of all assets
• Incident & Request Handling
  • Provide L1 support for incidents and service requests via ticketing tools (e.g., Service Now)
  • Perform basic troubleshooting (L1 triage) for Server hardware issues, Network connectivity (Layer 1 checks) and upscale issues to L2/L3 teams with proper logs and updates
• Remote Hands Support
  • Act as hands & eyes support for remote engineers
  • Execute tasks such as Cable reseating, Power cycling devices, Console access setup and basic hardware replacement (as guided)
• Monitoring & Reporting
  • Monitor alerts from DC tools / dashboards
  • Update tickets with accurate troubleshooting steps and status
  • Maintain documentation, asset inventory, and audit records
• Compliance & Safety
  • Follow data center security and access protocols
  • Adhere to ESD, safety, and PPE standards
  • Ensure readiness for audits and compliance checks

• Basic understanding of Networking fundamentals (IP, switching, patching), server hardware components, fiber & Ethernet cabling
• Familiarity with Ticketing tools (Service Now or similar), basic console tools (SSH, Putty)
• Strong coordination and communication skills
• Ability to manage physical inventory and logistics tasks
• Comfortable working in a rotational shift environment.
• Attention to detail and documentation accuracy.

The salary range for this role is between $63000 and $73000 depending on skills and qualifications of the candidate. Applications will be accepted till 5/22/2026.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.