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L1 Data Center Technician
Job in
Reno, Washoe County, Nevada, 89550, USA
Listed on 2026-05-12
Listing for:
TechDigital Group
Full Time
position Listed on 2026-05-12
Job specializations:
-
IT/Tech
Hardware Engineer, IT Support
Job Description & How to Apply Below
What are the top 3 skills required for this role?
- Perform rack & stack of servers, network devices, and storage equipment
- Handle cabling (fiber & copper), including labeling and cable management
- Support installation, relocation, and decommissioning of hardware
- Receive and verify hardware shipments against purchase orders/delivery notes
- Perform a physical inspection of the equipment for damage upon arrival
- Maintain accurate inventory records (asset tagging, tracking, updates)
- Manage spares inventory and ensure availability of critical components
- Coordinate hardware returns (RMA), dispatch, and logistics tracking
- Ensure proper storage, labeling, and documentation of all assets
- Provide L1 support for incidents and service requests via ticketing tools (e.g., Service Now)
- Perform basic troubleshooting (L1 triage) for:
- Server hardware issues
- Network connectivity (Layer 1 checks)
- Escalate issues to L2/L3 teams with proper logs and updates
- Act as hands & eyes support for remote engineers
- Execute tasks such as:
- Cable reseating
- Power cycling devices
- Console access setup
- Basic hardware replacement (as guided)
- Monitor alerts from DC tools/dashboards
- Update tickets with accurate troubleshooting steps and status
- Maintain documentation, asset inventory, and audit records
- Follow data center security and access protocols
- Adhere to ESD, safety, and PPE standards
- Ensure readiness for audits and compliance checks
- Basic understanding of:
- Networking fundamentals (IP, switching, patching)
- Server hardware components
- Fiber & Ethernet cabling
- Familiarity with:
- Ticketing tools (Service Now or similar)
- Basic console tools (SSH, Putty)
- Strong coordination and communication skills
- Ability to manage physical inventory and logistics tasks
- Comfortable working in a 24x7 shift environment
- Attention to detail and documentation accuracy
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