L2 Data Center Technician

Top 3 Skills Required for This Role

• Install Servers and Switches
• Troubleshoot Servers and Switches
• Test Servers and Switches

• Diagnose and troubleshoot server issues to identify and isolate root causes with help of remote network or sys admins.
• Coordinate procurement of replacement components, install the parts, and manage return shipment of defective hardware to the respective vendors.
• Perform server firmware upgrades to ensure systems are running on the latest approved versions.
• Configure server IP addresses and default access credentials in accordance with standard procedures.
• Collaborate with network administrators to resolve server-related issues, including cable replacement or re-routing, optics replacement on server and switch ports, and installation of upgraded hardware components.
• Temporarily rack, stack, and cable servers or switches to enable remote access by network administrators for configuration and validation activities.
• Provide hands‑on support to network administrators for ad hoc requests involving servers or network switches.
• Perform cabling of the server/network device in accordance with approved wiring diagrams and coordinate with network administrators to validate connectivity and operational readiness.
• Conduct physical inspections as requested or audits of servers, components

• Perform rack & stack of servers, network devices, and storage equipment
• Handle cabling (fiber & copper) including labeling and cable management
• Support installation, relocation, and decommissioning of hardware

• Receive and verify hardware shipments against purchase orders / delivery notes
• Perform physical inspection of equipment for damages upon arrival
• Maintain accurate inventory records (asset tagging, tracking, updates)
• Manage spares inventory and ensure availability of critical components
• Coordinate hardware returns (RMA), dispatch, and logistics tracking
• Ensure proper storage, labeling, and documentation of all assets

• Provide L1 support for incidents and service requests via ticketing tools (e.g., Service Now)
• Perform basic troubleshooting (L1 triage) for:
  • Server hardware issues
  • Network connectivity (Layer 1 checks)
  • Escalate issues to L2/L3 teams with proper logs and updates

• Act as hands & eyes support for remote engineers
• Execute tasks such as:
  • Cable reseating
  • Power cycling devices
  • Console access setup
  • Basic hardware replacement (as guided)

• Monitor alerts from DC tools / dashboards
• Update tickets with accurate troubleshooting steps and status
• Maintain documentation, asset inventory, and audit records

• Follow data center security and access protocols
• Adhere to ESD, safety, and PPE standards
• Ensure readiness for audits and compliance checks

Basic understanding of:

• Networking fundamentals (IP, switching, patching)
• Server hardware components
• Fiber & Ethernet cabling

Familiarity with:

• Ticketing tools (Service Now or similar)
• Basic console tools (SSH, Putty)

Soft Skills:

• Strong coordination and communication skills
• Ability to manage physical inventory and logistics tasks
• Comfortable working in a 24×7 shift environment;
• Attention to detail and documentation accuracy