IT Apple​/Mac Support- LOA​/LOB

Thank you for your interest in Truckee Meadows Community College. If you need assistance or have questions regarding the application process, please contact Human Resources at  or human resources.

Job Description Truckee Meadows Community College (TMCC), is seeking applicants for an IT Apple/Mac Support LOA/LOB position. This position will assist the academic and administrative Apple support staff with the support of hardware and software in the academic and administrative computing environment. The applicant should have experience in an enterprise network, preferably in Higher Education. Customer Service orientation and the ability to understand, follow and create technical documentation is a major aspect of this position.

Pay and

Schedule:

$20-$21/hour, minimum 20 hours per week up to 40 hours (with benefits)
Part-time schedule is flexible, with a preferred daily schedule to include hours from Monday-Thursday; (No weekends or holidays)
Full-time is Monday-Friday, 8am-4:30pm (No weekends or holidays)

Minimum Qualifications:

High school diploma or equivalent education2 years of IT Apple/Mac Support experience in a professional environment

Preferred Qualifications:

Experience with Workday or Higher Education

Key Responsibilities:

Solve technical and hardware/software-related problems while working with customers of varying technical abilities and knowledge.

Assist with the implementation of equipment based on institutional guidelines and IT requirements.

Documentation of processes and procedures.

Essential

Skills:

Excellent customer service skills and possess the ability to work independently or as a team Strong understanding of current Apple operating systems

Knowledge of testing and deploying desktop applications using industry best practices

Experience with a variety of server software and hardware.

Have the ability to apply and explain rules, regulations, policies, and procedures related to specific services

Duties:

Maintain Apple computers with a variety of networked peripheral devices.

Monitor and coordinate projects and assignments of varying technical levels.

Use computer imaging software to roll out applications and use a variety of remote access tools within a Desktop Management or Mobile Device Management System.

Contribute in a friendly and professional manner to customer service issues in a higher education environment.

Represent the IT Department, the college and NSHE in a highly professional manner.

Other related duties as assigned.

Other progressive duties may include:

Assisting other teams within IT with day to day tasks

Assisting with events and other AV related setups

Assisting with classroom related IT and/or AV related issues

Benefits:

Health Insurance options, including dental and vision
- Health Insurance No Social Security deduction, FICA-alt retirement at 7.5%- no matching

Sports and Fitness Center with annual or monthly membership options for employee and spouse/domestic partner.

Com Psych supports employees through life's difficult moments.

Grant-in-Aid: TMCC is proud to provide a reduced-rate tuition benefit to faculty and qualified dependents.

Free parking on all TMCC campus locations.

No State income tax Conditions of Employment This is an on-going pool of qualified individuals interested in part-time, temporary non-tenure track instructional opportunities at Truckee Meadows Community College. These opportunities are part-time only and will not be continued beyond the ending date. These opportunities may be terminated at will, at any time, for any reason, without notice; the appointee has no appeal rights.

Temporary assignments are not eligible for consideration for tenure as part of the assignment.

Additional Information Transcripts If  you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Any expense related to the evaluation will be the responsibility of the candidate.

Sponsorship

TMCC is not able to support sponsorship for employment. Candidates must be eligible to work in the United States at the time they begin employment.

Exempt No Full -Time Equivalent
50.0%
Required Attachment(s)
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