EUC & IT Ops Engineer - M365, Intune & DC

Happiest Minds, the Mindful IT Company, applies agile methodologies to enable digital transformation for enterprises and technology providers by delivering seamless customer experience, business efficiency and actionable insights. We leverage a spectrum of disruptive technologies such as:
Big Data Analytics, AI & Cognitive Computing, Internet of Things, Cloud, Security, SDN-NFV, RPA, Blockchain, etc. Positioned as Born Digital . Born Agile , our capabilities spans across product engineering, digital business solutions, infrastructure management and security services. We deliver these services across industry sectors such as retail, consumer packaged goods, edutech, e-commerce, banking, insurance, hi-tech, engineering R&D, manufacturing, automotive and travel/transportation/hospitality.

Headquartered in Bangalore, India;
Happiest Minds has operations in USA, UK, The Netherlands, Australia and Middle East.

Job Description – EUC & IT Operations Support Engineer

Role Overview

Key Responsibilities

• User Onboarding & Offboarding
• Mailbox, M365 license assignment
• SharePoint, Teams, and application access provisioning
• Endpoint provisioning via Intune
• Handle user offboarding:
• Access revocation (AD, M365, VPN, apps)
• Email and One Drive data retention as per policy
• Asset recovery and inventory updates
• Ensure onboarding/offboarding SLAs and audit compliance.
• Coordinate with HR, and Application teams.
• End User Computing & M365
• Provide L2/L3 support for desktops, laptops, peripherals, and mobile devices.
• Support Microsoft 365 services:
  Outlook, Teams, One Drive, SharePoint Online.
• Troubleshoot M365 authentication, sync, licensing, and access issues.
• Support OS builds, upgrades, patching, and endpoint troubleshooting.
• Manage Active Directory and Azure AD user/group activities.
• Intune & Patch Management
• Configure and deploy:
• OS updates and patch policies
• Feature updates and quality updates
• Monitor patch compliance and remediate failures.
• Perform troubleshooting for update, policy, and device compliance issues.
• Ensure endpoint security and baseline policy adherence.
• SharePoint Support
• Support SharePoint Online:
• Site access and permissions
• Document libraries, lists, and versioning
• Assist users with collaboration and document management.
• Coordinate with SharePoint admins for site creation and governance.
• Support basic workflows and adherence to data handling policies.
• Inventory & Asset Management
• Manage IT asset
• Maintain accurate asset records.
• Perform periodic asset audits and reconciliation.
• Ensure compliance with security and asset policies.
• Data Center Hands & Feet Support
• Perform on‑site DC operational tasks as per SOP:
• Cabling, labeling, and port verification
• Power cycling and console access
• Hardware replacement (disk, RAM, PSU)
• Coordinate with Infra, Network, and DB teams during incidents.
• Follow DC access, safety, and change management procedures.
• Operations & Governance
• Handle incidents, service requests, and changes using ITSM tools.
• Ensure SLA compliance and high‑quality documentation.
• Create and maintain SOPs, runbooks, and KB articles.
• Support audits and compliance activities (ITIL / ISO).
• Technical Skills Required
• Windows 10/11, basic macOS support.
• Microsoft 365 administration
• SharePoint Online user and site support.
• Microsoft Intune (device management, patching, compliance).
• Basic networking (VPN, LAN, DNS).
• Understanding of data center hardware and operations.
• ITSM and asset management tools.
• Experience & Qualification
• 3–7 years of experience in EUC / IT Operations / Infra Support.
• Bachelor’s degree in IT / Computer Science or equivalent.
• ITIL Foundation – preferred.