J Resort - IT Systems Technician—A​/V & Surveillance

• Base Pay $60,000.00 - $70,000.00 / Year
• Job Category:
  Information Technology
• Employee Type: FT Salary Exempt
• Manage Others:
  No

Jacobs Entertainment is currently in search of an IT Systems Technician—A/V & Surveillance for the All-New J Resort. The J Resort is a full‐service hotel‑casino with over 500 rooms and a wide variety of slots and table games.

The role includes support for audio‑visual and surveillance systems, as well as general IT support. In addition to core responsibilities, the position offers a comprehensive benefits program.

• AV & Conference Room Support
  • Configure, maintain, and support conference room AV systems
  • Setup projectors, displays, microphones, speakers, presentation systems, and video‑conferencing equipment
  • Support Microsoft Teams Rooms and related collaboration technologies
  • Troubleshoot audio, video, connectivity, and presentation issues for end users and events
  • Perform preventative maintenance on AV equipment and meeting room technology
  • Assist with conference room and event setup/breakdown as needed
  • Coordinate with vendors and internal departments for AV‑related projects and support
  • Maintain documentation of AV systems, room configurations, and equipment inventory
• Surveillance & Security Systems Support
  • Configure and maintain IP‑based surveillance camera systems
  • Add, organize, name, and configure cameras within Avigilon Control Center (ACC)
  • Validate recording functionality, retention settings, and camera health
  • Troubleshoot camera connectivity, image quality, and VMS‑related issues
  • Coordinate with Security and IT teams during surveillance deployments and upgrades
  • Maintain camera naming standards, device organization, and documentation
  • Assist with basic surveillance hardware installation and replacement activities
• IT & Technical Support
  • Provide basic IT support for end‑user hardware and peripheral devices
  • Assist with workstation deployment, printer configuration, and device troubleshooting
  • Support basic networking tasks related to AV and surveillance systems
  • Pull and terminate low‑voltage cabling as needed
  • Escalate complex technical issues to senior IT staff or vendors when appropriate
  • Maintain accurate documentation of completed work, issues, and system changes
  • Participate in infrastructure, surveillance, and AV‑related projects
  • Ensure compliance with company policies, standards, and operational procedures

• Required
  • 2+ years of experience supporting AV systems, surveillance systems, IT support, or related technologies
  • Familiarity with Microsoft Teams Rooms or similar video‑conferencing platforms
  • Familiarity with IP‑based surveillance systems and video‑management software
  • Basic understanding of TCP/IP networking concepts
  • Experience troubleshooting hardware and software issues
  • Ability to lift up to 50 pounds
  • Ability to safely use ladders and work in ceilings or equipment spaces
  • Strong customer service and communication skills
• Preferred
  • Experience with Avigilon Control Center (ACC)
  • Experience with PoE devices and basic switch configuration
  • Experience with projectors, microphones, DSPs, amplifiers, and presentation systems
  • Experience in hospitality, casino, or entertainment environments
  • Experience with low‑voltage cabling and cable termination
  • Familiarity with Cisco networking environments
• Identification that establishes identity
• Identification that establishes the right to work in the United States

• $200 Referral Bonus
• Tuition Reimbursement
• 7 paid Holidays
• 80 hours of Vacation after 1 year of employment
• Affordable medical, dental, vision and flexible spending account plans after 60 days
• Employee Assistance Program free of charge
• Company‑paid Life Insurance and AD&D
• Matching 401K program after 90 days
• Employee Meal Discounts
• Ongoing learning and development programs
• Advancement opportunities within the company