Tech Support & Inside Sales Specialist

Tech Support & Inside Sales Specialist

Department: Tech Support

Employment Type: Full Time

Location: Las Vegas, NV (Cleerline)

Reporting To: Rosie, Customer Experience Director

Compensation: $35.00 - $40.00 / hour

*** APPLY ONLINE ONLY ***

Job Description: Technical Support & Inside Sales Specialist

You Are:

• A trustworthy individual. Hungry to learn and grow. Loves helping customers and making them feel comfortable even when the technology is tricky. Technically inclined and always curious how things work, especially when it comes to fiber.

You Have:

• Excellent customer service skills (email, phone, chat)
• Experience with technology:
  Fiber, Low-Voltage Cabling, IT, AV
• A steady work history (3yrs between hops), a pleasant disposition, High EQ.

Your

Location:

• In-Person (Not Remote or Hybrid)
• 2875 E Patrick Ln #I, Las Vegas, NV 89210

Your

Schedule:

• Full Time (40hrs/Wk) – Mon-Fri Hours TBD

Your Manager:

• Rosie, Customer Experience Director

Cleerline's Core Values:

• Ambitious
• Curiosity
• Fun
• Integrity
• Continuous Improvement
• Partnership

Technical Support

• Initial Technical Support:
  Triage issue, solve if able, escalate if needed (phone, chat, email)
• Troubleshoot fiber link issues including loss budgets, connector quality, and test equipment interpretation
• Guide customers through proper fiber testing procedures and advise next steps, specifying projects and project layouts
• Maintain accurate records in our CRM

Technical Sales

• Identify upsell and cross-sell opportunities and convert to sales
• Follow Up:
  Leads, Quotes, & Sample Requests
• Support Sales & Grow Relationships

Training Support (Growth Opportunity)

• Assist with product training
• Develop Training Guides & Troubleshooting Docs
• Represent Cleerline in the field (events, customer visits)

Required

• Strong understanding of fiber optic fundamentals: cable types, connector types, single-mode vs. multimode, bend radius, link loss, and testing
• Hands-on experience with fiber installation, termination, or testing in an AV, IT, or telecom environment
• Experience with CRM or ticketing systems

Preferred

• Experience with fiber optic test equipment
• Familiarity with low-voltage cabling infrastructure, structured cabling, AV Distribution systems, or network/telecom environments
• BICSI, FOA, or equivalent fiber optic industry certification
• Bilingual - Spanish is a plus!

• $35-$40/hr – Yup!
• Medical/Dental/Vision - check!
• HSA, Life, Accident available
• 3% Safe Harbor 401k
• PTO - 7 days Yr1, 9 Yr1-2, 15 Yr 2-5, 21 Yr5+