Student Worker - Office of Information Technology Center

Job Description

UNR is hiring a student worker for the Office of Information Technology Support Center as a Help Desk Technician. Student technicians will provide frontline technical support to students, staff, and faculty over the phone, chat, or in person.

• Assist users with technological troubleshooting over the phone, chat, or in person.
• Log interactions through the ticketing system.
• Research solutions using available resources such as the OIT Knowledge Base.
• Direct and transfer calls from internal and external guests as a Campus Operator.

• Candidate must be enrolled at the University of Nevada, Reno.
• Candidate must be able to demonstrate the ability to assist customers with common and uncommon technology‑related issues.

• Customer service experience (IT experience not required).
• Familiarity with Microsoft Office, Microsoft Windows, and Apple macOS/iOS.

Desired hours: 15 per week.

Student Employee Level1 – $15.00 per hour (Exempt)

UNR is an equal opportunity employer. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability status, genetic information, or veteran status.