Service Line - GeoSpatial Sr.Analyst MAP - GSSANL

Position: Other Service Line - GeoSpatial Sr.Analyst MAP - GSSANL
Job Description:

L1 DC Technician
Onsite - Sparks, NV
XXXX
Client Kit
BGV must be cleared to start

What are the top 3 skills required for this role?
- Understanding core data center components:
- Hands-on Troubleshooting & Break-Fix Skills
- Cabling & Documentation Discipline

Must be comfortable working in a rotational shift environment.
(No Night Shift)

Job Description / Responsibilities

L1 DC Technicians JD: ( 2-3 Years)
1. Data Center Operations
Perform rack & stack of servers, network devices, and storage equipment
Handle cabling (fiber & copper) including labeling and cable management
Support installation, relocation, and decommissioning of hardware
2. Hardware & Inventory Management
Receive and verify hardware shipments against purchase orders / delivery notes
Perform physical inspection of equipment for damages upon arrival
Maintain accurate inventory records (asset tagging, tracking, updates)
Manage spares inventory and ensure availability of critical components
Coordinate hardware returns (RMA), dispatch, and logistics tracking
Ensure proper storage, labeling, and documentation of all assets
3. Incident & Request Handling
Provide L1 support for incidents and service requests via ticketing tools (e.g., Service Now)
Perform basic troubleshooting (L1 triage) for:
Server hardware issues
Network connectivity (Layer 1 checks)
Escalate issues to L2/L3 teams with proper logs and updates
4. Remote Hands Support
Act as hands & eyes support for remote engineers
Execute tasks such as:
Cable reseating
Power cycling devices
Console access setup
Basic hardware replacement (as guided)
5. Monitoring & Reporting
Monitor alerts from DC tools / dashboards
Update tickets with accurate troubleshooting steps and status
Maintain documentation, asset inventory, and audit records
6. Compliance & Safety
Follow data center security and access protocols
Adhere to ESD, safety, and PPE standards
Ensure readiness for audits and compliance checks
Required Skills
Technical Skills
Basic understanding of:
Networking fundamentals (IP, switching, patching)
Server hardware components
Fiber & Ethernet cabling
Familiarity with:
Ticketing tools (Service Now or similar)
Basic console tools (SSH, Putty)
Soft Skills
Strong coordination and communication skills
Ability to manage physical inventory and logistics tasks
Comfortable working in a rotational shift environment.
Attention to detail and documentation accuracy
Additional Sills:
* Either skills or additional skills are required

Skills:

Category

Name

Required

Importance

Experience
Areas of Expertise Cabling Yes 1 Infrastructure Services Datacenter Yes 1 Technical Skills Documentation Skills Yes 1