Information Technology Manager - Infrastructure & Operations

Job Summary

Join the City of Reno and become part of an amazing team that strives every day to make our community a place we are all proud to call home.

The ideal candidate in this position will be passionate about building reliable, secure, and innovative IT infrastructure solutions that support both employees and the community. As the IT Manager – Infrastructure & Operations, this role leads critical technology services that keep City systems connected, protected, and operating efficiently across a complex enterprise environment.

The position calls for someone who combines strong technical expertise with effective leadership and collaboration skills. The responsibilities include managing infrastructure operations, mentoring staff, leading technology initiatives, coordinating with vendors and stakeholders, and driving improvements that enhance organizational efficiency and service delivery.

• Assume management responsibility for assigned services and activities.
• Manage and participate in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommend and administer policies, standards and procedures.
• Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; recommend, within departmental policy, appropriate service and staffing levels.
• Participate as a team member in strategic planning.
• Provide responsible staff assistance to the department director; conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
• Plan, direct, coordinate, and review the work plan for technology staff; assign work activities, projects, and programs; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve problems.
• Manage, supervise and coordinate all services and activities of assigned functional groups including, but not limited to enterprise applications, Servicedesk/Helpdesk, infrastructure & operations, communications, development, and policy and planning.
• Select, train, motivate, and evaluate technology personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Oversee and participate in the development and administration of the division’s annual budget planning; participate in the forecast of funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments.
• Define technology standards and metrics in conjunction with owners and stakeholders.
• Ensure client/stakeholder needs and priorities are understood and met.
• Develop requests for proposal (RFP), request for qualifications (RFQ), request for information (RFI);
  Evaluate proposals.
• Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.
• Manage technology assets, including hardware, software, and equipment.
• Serve as the liaison with other divisions, departments, and outside agencies; negotiate and resolve sensitive and controversial issues.
• Serve as staff on a variety of boards, commissions, and committees; prepare and present staff reports and other necessary correspondence.
• Attend and participate in professional group meetings; maintain awareness of new trends and developments in the field of information technology; incorporate new developments as appropriate.
• Respond to and resolve difficult and sensitive citizen inquiries and complaints.
• Ensure compliance with HIPAA, PCI, CJIS, P25 and other applicable regulations
• Perform related duties as required.
• Provide overall management for services and activities of assigned Department of Information Technology (DoIT) area, including, but not limited to local area networks (LAN), wireless networks (WLAN), wide area networks (WAN), firewalls, physical and virtual servers, voice/communication systems, network/server/application monitoring tools, enterprise storage, and data backup/recovery.
• Introduce innovative, differentiating infrastructure & operations capabilities that enhance employee productivity and the citizen…