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EUC & IT Operations Support Engineer - SE
Job in
Reno, Washoe County, Nevada, 89550, USA
Listed on 2026-06-03
Listing for:
Navitas Healthcare LLC
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Job Title: EUC & IT Operations Support Engineer
Location: Reno, NV
Duration: 6 Months
Role Overview:
The EUC & IT Operations Support Engineer is responsible for delivering end-user support, managing IT operations, and ensuring seamless onboarding/offboarding processes. This role supports endpoint management, Microsoft 365 services, asset management, and data center operations while maintaining compliance with IT policies and service standards.
Key Responsibilities:
User Onboarding & Offboarding
- Execute end-to-end user onboarding (account creation, access provisioning, device setup)
- Manage user offboarding (access revocation, data retention, asset recovery)
- Ensure SLA adherence and audit compliance
- Coordinate with HR and cross-functional teams
- Provide L2/L3 support for desktops, laptops, and mobile devices
- Support Microsoft 365 services (Outlook, Teams, One Drive, SharePoint)
- Troubleshoot authentication, licensing, and access issues
- Manage OS builds, upgrades, and endpoint troubleshooting
- Administer Active Directory and Azure AD
- Manage endpoints using device management tools
- Configure and deploy OS updates, patches, and applications
- Monitor patch compliance and remediate issues
- Ensure endpoint security and policy compliance
- Manage SharePoint Online access and permissions
- Support document libraries and collaboration tools
- Assist users with document management and workflows
- Coordinate governance and site management activities
- Maintain accurate IT asset records
- Conduct asset audits and reconciliation
- Track asset lifecycle during onboarding/offboarding
- Ensure compliance with asset and security policies
- Perform on-site operational tasks (rack & stack, cabling, hardware support)
- Handle troubleshooting tasks such as power cycling and component replacement
- Coordinate with infrastructure and network teams during incidents
- Follow data center safety and operational procedures
- Manage incidents, service requests, and changes via ITSM tools
- Ensure SLA compliance and proper documentation
- Develop SOPs, runbooks, and knowledge base articles
- Support audit and compliance activities
- Windows 10/11 and basic macOS support
- Microsoft 365 administration
- Active Directory and Azure AD
- Endpoint/device management tools (e.g., Intune)
- SharePoint Online support
- Basic networking (VPN, DNS, LAN)
- ITSM and asset management tools
- Basic understanding of data center operations
- 3-7 years of experience in EUC / IT Operations / Infrastructure Support
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- ITIL Foundation certification
- Microsoft Modern Workplace or endpoint management certifications
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