W2 L1 DC Technician Reno, NV; onsite

Experience

• 1-2 years exp:
  Move servers and switches to required destination for installation.
• Inspect servers and switches to ensure they are not damaged.
• Smoke test servers to ensure they function as intended.
• Install servers and switches and cable them according to provided wire map.
• Make sure cables are bundled neatly and in accordance with Nvidia's standard.
• Double check with network admins to ensure everything is cabled correctly and all connections are up.
• Install additional components needed (NIC, Drive, Memory).
• Assist in unboxing and prepping servers as needed.
• Auditing of servers and consumables.

• Perform rack & stack of servers, network devices, and storage equipment.
• Handle cabling (fiber & copper) including labeling and cable management.
• Support installation, relocation, and decommissioning of hardware.

• Receive and verify hardware shipments against purchase orders / delivery notes.
• Perform physical inspection of equipment for damages upon arrival.
• Manage spares inventory and ensure availability of critical components.
• Coordinate hardware returns (RMA), dispatch, and logistics tracking.
• Ensure proper storage, labeling, and documentation of all assets.

• Provide L1 support for incidents and service requests via ticketing tools (e.g., Service Now).
• Perform basic troubleshooting (L1 triage) for:
  • Server hardware issues.
  • Network connectivity (Layer 1 checks).
• Escalate issues to L2/L3 teams with proper logs and updates.

• Act as hands & eyes support for remote engineers.
• Execute tasks such as:
  • Cable reseating.
  • Console access setup.
  • Basic hardware replacement (as guided).

• Monitor alerts from DC tools / dashboards.
• Update tickets with accurate troubleshooting steps and status.
• Maintain documentation, asset inventory, and audit records.

• Follow data center security and access protocols.
• Adhere to ESD, safety, and PPE standards.
• Ensure readiness for audits and compliance checks.

• Basic understanding of networking fundamentals (IP, switching, patching).
• Basic understanding of server hardware components.
• Basic understanding of fiber & Ethernet cabling.

• Ticketing tools (Service Now or similar).
• Basic console tools (SSH, Putty).

• Strong coordination and communication skills.
• Ability to manage physical inventory and logistics tasks.
• Comfortable working in a 24x7 shift environment.
• Attention to detail and documentation accuracy.