L1 & L2 DC Technician

1. Data Center Operations
Perform rack & stack of servers, network devices, and storage equipment
Handle cabling (fiber & copper) including labeling and cable management
Support installation, relocation, and decommissioning of hardware

2. Hardware & Inventory Management
Receive and verify hardware shipments against purchase orders / delivery notes
Perform physical inspection of equipment for damages upon arrival
Maintain accurate inventory records (asset tagging, tracking, updates)
Manage spares inventory and ensure availability of critical components
Coordinate hardware returns (RMA), dispatch, and logistics tracking
Ensure proper storage, labeling, and documentation of all assets

3. Incident & Request Handling
Provide L1 support for incidents and service requests via ticketing tools (e.g., Service Now)
Perform basic troubleshooting (L1 triage) for:
Server hardware issues
Network connectivity (Layer 1 checks)
Escalate issues to L2/L3 teams with proper logs and updates

4. Remote Hands Support
Act as hands & eyes support for remote engineers
Execute tasks such as:
Cable reseating
Power cycling devices
Console access setup
Basic hardware replacement (as guided)

5. Monitoring & Reporting
Monitor alerts from DC tools / dashboards
Update tickets with accurate troubleshooting steps and status
Maintain documentation, asset inventory, and audit records

6. Compliance & Safety
Follow data center security and access protocols
Adhere to ESD, safety, and PPE standards
Ensure readiness for audits and compliance checks
Required Skills
Technical Skills
Basic understanding of:
Networking fundamentals (IP, switching, patching)
Server hardware components
Fiber & Ethernet cabling
Familiarity with:
Ticketing tools (Service Now or similar)
Basic console tools (SSH, Putty)

Soft Skills
Strong coordination and communication skills
Ability to manage physical inventory and logistics tasks
Comfortable working in a 24 7 shift environment;
Attention to detail and documentation accuracy

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.