System Administrator II Onsite; Reno, NV

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands‑on troubleshooting, playing a critical role in maintaining our high standards of IT service.

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line‑of‑business application issues for common applications (SAGE ERP, Quick Books), and for more niche applications with vendor assistance.
• Advanced server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians.

Participate in an on‑call rotation to provide after‑hours and weekend support for onsite and remote operations.

• Willing to work full‑time on‑site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper‑V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of five years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

• CSAT:
  Scores filled out by clients using the rating system in tickets.
• Quality Score:
  Assessments performed by the training and quality team.
• Utilization:
  Hours entered into tickets in the ticketing system.
• Hours / Ticket:
  Average number of hours entered per service ticket.
• First‑touch closed:
  Tickets completed with one time entry.

Pay rates start at $32.18/hr up to $38.61/hr and vary by experience and location.

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company‑paid training and certification
• Health & Wellness Program
• Salary Advancement